Administrative Assistant Customer Service

Charletter W. Belcher

**** ******* ******

Philadelphia, PA 19138

t2cnyr@r.postjobfree.com

Home: 215-***-****

OBJECTIVE: To secure an entry-level accounting position that offers career growth with expansion opportunity while acquiring new skills and gaining experience. Accurately perform functions while utilizing organizational skills and work as a teamster.

EXPERIENCE:

November 2011-

April 2012

December 2009-March 2010

January 2009 – April 2009: WOLTERS KLUWER HEALTH- AMBLER, PENNSYLVANIA

RECEPTIONIST

• Answers and routes incoming phone calls for 1-9 lines.

• Takes and relays telephone messages.

• Provides telephone directory assistance.

• Greets, escorts and directs visitors.

• Provides general information to callers or visitors.

• Use a telephone system to receive and transfer calls;

CAREALLIES- BLUE BELL, PENNSYLVANIA

CUSTOMER SERVICE ASSOCIATE

• Consulted hospitals for maternity discharge date of patients

• Followed script to inform patients of their hospital admission date

• Recorded patient discharge and admission dates

SWETT & CRAWFORD - JENKINTOWN, PENNSYLVANIA

IMAGING/SCANNING REPRESENTATIVE

• Using ImageRight Enterprise Scanner, data entry and scan insurers information with codes and view to ensure accuracy.

• Using ImageRight Enterprise Processor Module, after scanning and viewing, select option and open a folder for the insurer as a barcode separator and correspondence barcode separator is provided.

December 2007 –November 2008: AETNA - KING OF PRUSSIA, PENNSYLVANIA

ADMINISTRATIVE ASSISTANT

• Input, by group, using Rumba-NetManage Mainframe Database EPDB, Provider (Enterprise Provider Database) for credentialing into Network. Create Provider labels using Mail Merge for mailing and filing. Review for completeness.

• Use Ecura Information System to locate networked provider to correct any discrepant information and verify agreement type, rate, and network status. After verification, file into executed records.

December 2006 – March 2007: AMERICAN CASH EXPRESS, INSTANT TAX SERVICE - PHILADELPHIA, PENNSYLVANIA

TAX PREPARER

• Provide client with Customer Data Entry sheet to fill in their information. Data entry customer information, prepare client taxes using Drake 2006 Tax software, then check for errors before transmission. Calculate results – if warranted, inform client of their total tax refund. Transmit form to either the IRS or the State. Provide client with bank loan paperwork and E-File Signature Authorization form to request loan approval. If approved by HSBC Bank, explain procedure and fees – print checks for Federal and State refunds and collect funds.

• Complete processing, create folder to file forms along with loan approval, and W-2.

November 2004 – December 2006: PRUDENTIAL FINANCIAL INSURANCE COMPANY - DRESHER, PENNSYLVANIA

INDEXER

• Index insurance to the OCR Forms Database for injuries on-the-job or on maternity leave.

• Life Record Keeping (LRK) {full workflow} of company policies such as Commonwealth of PA, QWest, Viacom, Port Authority, etc. Life Record Keeping of Wal-Mart conversion policies for life claim (deceased), correspondence, and OSGLI (War Veterans).

February 2004 - April 2004 FEDERAL RESERVE BANK OF PHILADELPHIA - PHILADELPHIA, PENNSYLVANIA

RECONCILER CLERK

• Work ORBS Report System for designation of duties to employees. Accurately verify checks for errors in serial, routing, and account numbers. Utilize ORBS system for missing balances from outsource banks.

• Settle tracers and make any corrections to eradicate UTL (unable to locate) errors.

August 2002 – January 2004: BARTHCO INTERNATIONAL - PHILADELPHIA, PENNSYLVANIA

DATA ENTRY

• Open incoming mail, file, and create new files.

• Process checks. Process billing of export to ship lines.

June 2001 – November 2001: INTERPLX TECHNOLOGIES - FORT WASHINGTON, PENNSYLVANIA

DATA ENTRY CLERK

• Match barcode information for each employee. Ensure match of barcode information for each employee to the computer data input.

• Using a barcode reader, scan the barcode information of each employee into the computer database for employees’ expense accounts, travel expenses, and etc.

December 2000 - April 2001: LIBERTY TAX SERVICE - PHILADELPHIA, PENNSYLVANIA

TAX PREPARER

• Prepares Federal and State taxes, using provided data from customers. Prepare taxes for customers using approved State and Federal (i.e. 1040, 1040A, and 1040EZ) forms for submittal before end of Tax Season.

• Inform customer of receipt of Federal or State tax refund.

September 1999 - June 2000: FIRST UNION BANK - PHILADELPHIA, PENNSYLVANIA

RETAIL LOCKBOX PROCESSOR

• Processes checks into single, multiple, or double multiple attachments.

• Enter processed checks into the company’s account.

EDUCATION: DREXEL UNIVERSITY - PHILADELPHIA, PENNSYLVANIA

June 2003

May 1996

December 2010

December 2010 Bachelor of Science, Accounting

PEIRCE COLLEGE - PHILADELPHIA, PENNSYLVANIA

Associate of Science, Accounting

CHEYNEY UNIVERSITY- PHILADELPHIA, PENNSYLVANIA

Certification of Medical Administrative Assistant

CHEYNEY UNIVERSITY- PHILADELPHIA, PENNSYLVANIA

Certificate of Medical Billing and Coding

REFERENCES: Upon request.

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