Experienced Instructional Designer

Denton Loomis

**** **** ******* ******

Chandler, Arizona 85226

480-***-****

********@***.***

OVERVIEW

Instructional designer and trainer with more than ten years of experience.

~Instructional Designer and project manager experienced in providing training solutions for internal and external clients.

~Experienced in all phases of instructional design and development from task analysis through on the job evaluation.

~Experienced in computer based and instructor-led development and training.

EXPERIENCE

Fidelity National Information Services

Instructional Designer

2006 to Present

~Project manager for international Oracle platform training implementation including vendor sourcing, budget allocation, training facility organization and all training metrics.

~ Designed, developed and delivered new employee orientation program delivered both live and through self-paced online learning.

~Designer of computer-based training using Adobe Captivate that targets internal clients

~Proficient in the following development tools: Adobe Captivate 3, Lectora, Photoshop.

TSYS Acquiring Solutions

Manager, Training Services

2005 to 2006

~Experienced in all facets of the training and development process.

~Responsible for the implementation of training solutions for internal and external clients.

~Partner with internal clients to create training strategies that solve organizational needs.

~Consult with external clients and design training solutions to meet their business goals.

~Responsible for the recruitment, interviewing and hiring of training team.

~Manage career path development program and mentor trainers with varying levels of experience.

~Experienced in partnering with all levels of management.

TSYS Acquiring Solutions

Training Specialist III

2000 to 2005

~Represent Training Services interests during projects by working with product managers, project managers and Client Operations managers including the assessment of project scope, deliverables and timelines.

~Work closely with clients to assess training needs, schedule training, deliver training at TSYS and client locations and conduct assessments.

~Assist in the management of Training Services special projects including: Computer Based Training, training website development, and third party software purchases.

~Design, develop and instruct courseware for the Microsoft Office Suite.

~Design, develop and instruct courseware for TSYS products.

Bank of America

Instructional Designer and Developer

1998 to 1999

~Designed and developed training courseware for the bank’s ten customer service call centers throughout the country.

~Created materials for mainframe and Windows-based systems using Information Mapping principles.

~Incorporated computer based training and intranet based employee performance support systems into the curriculums.

Deloitte & Touche Consulting

Education Services Consultant

1996 to 1998

~Training project team lead at three client engagements for the implementation of SAP R/3 software.

~Liaison between the client and the Deloitte & Touche management.

~Determined training project scope and training development timelines.

~Developed training needs assessments, audience analysis, training materials and program evaluations for classes in multiple business units throughout the country.

~Mentored junior consultants.

PCS Health Systems

Operations Training Specialist

1994 to 1996

~Responsible for audience analysis, needs assessment, program design, courseware development, and delivery of a variety of subjects.

~Worked as a training consultant to a team that created and implemented a computer based performance support system used during client contact calls.

~Assisted in the design of a pharmacy help desk computer based training program.

America West Airlines

Reservations/Sales Trainer

1989 to 1994

~Responsible for the needs assessment, program design, courseware development, and delivery of technical, sales, and customer service training.

~Assisted management in the development of the training budget by gathering and quantifying training cost element information.

~Redesigned the training center and schedule to allow for more hands-on learning.

~Worked with the human resources department in identifying key success factors during the recruitment process.

EDUCATION

Ottawa University

Phoenix, Arizona

~Bachelor of Arts in Human Resources Management, with a minor in Adult Education.

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