Customer Service Representative

***** *. ***** **. **********, KS *****

PHONE: 916-***-**** • E-MAIL: ************@*****.***

SERENA MONTEZ

PROFESSIONAL PROFILE

Highly motivated college graduate with great oral and written communication skills. Very knowledgeable about many computer programs including Word, Powerpoint and Excel. Years of experience with computers and customer service.

EMPLOYMENT

February 2010 to November 2010 The UPS Store

Customer Service Representative Nipomo, CA

California Notary

Responsible for mailing lists and House Accounts

Package receiving and logging

Organization and processing of outgoing packages

October 2009 to January 2010 Borders

Bookseller Elk Grove, CA

Assisted customers on the sales floor

Inventory Processing

February 2006 to April 2009 The UPS Store

Assistant Manger/Customer Service Representative Elk Grove, CA

Passed California Notary Commission Exam

Responsible for mailing lists and House Accounts

Internal Microsoft Word and Excel projects

Distribution of mail and packages to mailbox holders

EDUCATION

August 2003 to December 2008 California State University, Sacramento [ City, State ]

Bachelors of Arts – Family Studies

Graduated with Cum Laude Honors

Achieved Dean’s Honor Roll 2003 through 2008

SKILLS

Knowledge of Word, PowerPoint, Excel, Adobe Photoshop, Adobe Illustrator

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