Office Operations Director

Robert Blackburn

Address: * ********* ****, ************, *** Jersey 07840

Phone: 908-***-****

Email: t1hvcq@r.postjobfree.com

Office Operations Director

SUMMARY OF QUALIFICATIONS

Resourceful and diligent professional equipped with substantial experience in a variety of office functions and strong skills in formulating and implementing standard practices and procedures to effect dramatic improvements in efficiency, productivity, and business processes. Astute leader and team player with keen understanding of business priorities; committed to managing operations and projects while contributing to business development and revenue-producing activities. Possess excellent people skills, with outstanding ability to communicate well with all levels of professionals. Detail-oriented with proven effectiveness to multitask in high-impact and fast-paced environments, while juggling multiple priorities simultaneously with good judgment.

CORE COMPETENCIES

Office Administration

- Served as the “go-to person” in performing help desk functions, such as answering and directing phone calls to appropriate parties

- Ensured organization and sufficiency of all office supplies

- Consistently completed tasks in timely manner, and successfully established positive rapport with colleagues and clients

Customer Service

- Provided support to business unit and staff in completing operational support activities

- Rendered support in handling fulfillment of daily administrative and operational needs of the company

- Proactively liaised between departments and operating units

Professionalism/Interpersonal Skills

- Utilized capability in quickly establishing rapport, building trust, as well as interacting and relating with individuals at all levels

- Demonstrated excellent communication skills, self-confidence, maturity, and the ability to work well independently or as part of a team

- Accurately performed and completed all work-related assignments while contributing to the achievement of corporate financial goals and objectives

PROFESSIONAL EXPERIENCE

DOHERTY ENTERPRISES, Hackettstown, NJ

Assistant General Manager Applebee’s 2005–2012

Managed and handled budgeting, cost control, payroll, general accounting, and profit and loss tracking. Contributed to local store marketing in increasing community involvement and creating new business and relationships in the community. Provided keen oversight to food and beverage costs and purchased inventory. Directed and motivated service and kitchen staff of up to 90 employees to ensure utmost guest service and food quality and presentation; in order to increase profits and drive business growth.

Career Highlights:

- Immediately provided response food and beverage quality and service complaints, ensuring overall guest satisfaction and repeat business

- Enhanced productivity of hourly staff members through positive reinforcement and compliance with training programs

- Rendered hands-on support to the development and implementation of training programs for mangers

- Successfully catapulted a team among the top 10 in the company in all guest satisfaction survey and matrix, encompassing food preparation, food safety, and guest service and operation standards

- Coordinated with Hackettstown PBA on numerous events on a yearly basis while collaborating with Centenary College and other schools in the community

- Provided efficient support with the management of a $3M-a-year restaurant, while maintaining low hourly turnover at under 85%; increasing sales by 7%; and achieving more than 30% in controllable profit

- Earned distinction by receiving the “Store of the Quarter” on three separate occasions for high levels of sales and profit budgets, along with superior guest service ranking and overall assessment scores

EDUCATION and CREDENTIALS

COURSEWORK IN BUSINESS MANAGEMENT - Raritan Valley Community College, Branchburg, NJ

ServSafe Certified - Alcohol and Food

Several Leadership Classes provided by Doherty Enterprises, Inc.

Motivational Speaking/Leaderships Skills

Keeping the Good Ones

The Guest/The Difficult Guest

Give them the Pickle

Connect/Attitude is Everything

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