Customer Service Sales

Bruno Alonso Honorato

Address: Rua Rio Grande do Sul, 22 – Taboão da Serra

São Paulo, Brazil

Tel.: +55-11-838*-****

Email: ************@*****.***

Personal Information

Marital Status: Single

Nationality: Brazilian

Date of Birth: 14/06/1988

Objective

Marketing / Communication Analyst

Education

From March-2012 MBA – Marketing and Communication

(INPG) Instituto Nacional de Pós Graduação

2006 – 2009 Bachelor’s Degree: Business Administration

Universidade Anhanguera

Employment

Marketing Analyst – Polishop (World's largest multichannel company)

São Paulo, Brazil, Full-time / Nov 2011 - Present

Work flow control of the Marketing department, Analysis of priorities; Approval of scripts and call to actions for TV sales programs; National and imported products communication development; Product identity creation; Relationship with internal and external customers.

Marketing and Sales Analyst – Liffey College (Business, IT and English Language College)

Dublin, Ireland, Full-time / Apr 2011 – Sep 2011

Created and coordinated all marketing and communication actions (including Social Media and stakeholders relationship) for Brazilian market generating extra resources and market share for the company.

www.liffeycollege.ie

Marketing and Sales Advisor – BCT Institute (Business, IT and English Language College)

Dublin, Ireland, Full-time / Jan 2011 – Apr 2011

Assisted in all marketing and communication actions (including Social Media and stakeholders relationship) for Brazilian market, generating extra resources and market share for the company.

Lead a team with 3 people to successfully sell courses for Brazilian people.

Assisted the development of administrative routines.

www.bct.ie

Trainer – CIEE (One of the biggest NGO’s in Brazil)

São Paulo, Brazil, Full-time / Oct 2006 – Feb 2010

Responsible for the development and implementation of corporate training in marketing, sales, leadership and customer service to employees of medium and large companies, like Nestlé, Cisco, DHL and Walt Disney.

www.ciee.org.br .

WebDesign Assistant – Transfira Processamento de Dados (Print and Web Design Company)

São Paulo, Brazil, Part-time / Mar 2006 – Oct 2006

Responsible for creating and managing websites, brochures, business cards, and logos. Working to tight deadlines and focus of problem solving and customer satisfaction. Also responsible for briefings and photo edition.

Computer Instructor – SOS Educação Profissional (Professional Courses College)

Brazil, Full-time / Jan 2005 – Oct 2006. Duties: Instructor in MS Office, Photoshop, CorelDraw and WebDesign courses. Responsible for managing students data, preparing and conducting meetings.

International Experience

Dublin, Ireland – 18 months (Apr 2010 – Oct 2011)

English Course – Success College: 6 months

During the above period in addition to English classes, I worked in different areas, especially with marketing, customer service, sales and events.

Languages

Portuguese (native), English (fluent) and Spanish (basic)

Computer Skills

Microsoft Office, Photoshop, Web Design, CorelDraw

Interests

Music, sports, traveling and cinema

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