Customer Service Medical

MEDICAL BILING AND CODING SPECIALIST

Detailed oriented and quality focused management professional with exceptional training in medical administrative support. Successful track record of handling complicated assignments and administrative and clerical requests. Highly experienced in posting deposits, payments and reconciling accounts with a high degree of accuracy. Offer firm foundation in software applications, database management, demonstrated the ability to readily master new technology. Dedicated to maintain strict patient confidentiality.

HEALTH CARE ADMINISTRATION SKILLS

ICD-9 Medical Terminology Medisoft

CPT HIPPA Confidentiality

HCPCS Medical Billing Medicare/Medicaid

CMS 1450 and CMS 1500

EDUCATION AND CERTIFICATIONS

Collin County Community College, Plano TX, Associates Degree in Business

American Academy of Professional Coders, Certification received

Certified Professional Coder

CMS correct coding methodologies (NCCI), with the ability to translate medical documentation into codes for communication to insurance carriers.

HIPPA Training, Certificate received: May 1996 and updated 2010

Program for Residents Establishing a Practice (PREP) Workshop, sponsored by Methodist Hospital for Residents starting their own practice.

PROFESSIONAL EXPERIENCE

Child Care Provider

St. Andrew United Methodist Church, Plano TX 2001-2008

Part time, provided detailed attention to children from 6 weeks to the age of 5yrs through various activities and opportunities that encourage curiosity, exploration, and problem-solving appropriate to the development levels of each child.

Office Manager

Dr. Rick Barganier, O.D., College Station TX 1997-2000

Assisted with the opening a start up practice; interviewed, hired and trained medical office staff in office procedures and insurance filing policies; oversaw the office budget; maintained vendor relations; provided excellent customer service to patients; ordered all medical products and

supplies for use in the office; provided proper instructions to patients on insertion and removal of contact lenses as well as proper cleaning techniques; processed and filed all insurance claims and billed patients; maintained patient files and patient confidentiality in accordance with HIPPA guidelines. Proficient with CMS 1450 and CMS 1500.

Assistant Office Manager

Dr. Joseph Alison, O.D., College Station TX 1993-1997

Assisted with the answering of phones for a busy optometrist office; facilitated heavy data entry of patient file information; scheduled appointments and processes invoices; trained medical office staff in insurance filing procedures; maintained vendor relations; provided excellent customer service to patients; ordered all medical products and supplies for use in the office; provided proper instructions to patients on insertion and removal of contact lenses as well as proper cleaning techniques; processed and filed all insurance claims and billed patients; maintained patient files and patient confidentiality in accordance with HIPPA guidelines. Proficient with CMS 1450 and CMS 1500.

Accounting Clerk

Rother's Bookstore, College Station TX 1991-1993

Responsible for handling accounting ledgers for six bookstores; validated and oversaw store deposits; verified the daily store posting details; evaluated and maintained accounting records; reviewed and processed invoices and issued payments in a timely manner; handled all billing inquiries; oversaw a variety of accounting tasks from invoice coding and journal entries to maintaining accounts and income statements

ACTIVITIES, ACHIEVEMENTS AND SKILLS

* 1st Vice President Student Programs, Amiee Wilson Middle School, Plano TX; 2009-2011

* Parent Volunteer, Vines High School, Plano TX; 2004-2006

* Parent Volunteer, Plano Senior High School, Plano TX; 2006-2008

* Proficient in Windows ’98, ’00 & XP, MS Word, MS Excel, PowerPoint, Medisoft, Data

Entry, 75wpm, 10 key by touch

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