JP - PMP

JAY PATEL-PMP

**********@*****.***

P#: 630-***-****

Highly qualified IT project management professional with over 16 years of experience seeking a position that will utilize my current PMO, PMI Project Portfolio / Program management, SDLC, Process management, CMMI, PMBOK and leadership skills for increased customer satisfaction, cost optimization and commercial drive for profitability.

QUALIFICATION SUMMARY

Innovative, results-driven, self-motivated and energetic Project Management Professional over 16 years of experience in IT.

Acquired experience in:

• Program/projects management, mentoring/training PM’s on utilizing processes, methodologies, tools, best practices PMO.

• Managing complex, high profile multi-million dollar software projects using SDLC, EVA, IT tools & SOX compliant processes.

• Forecasting, research, developing/implementing enterprise service management processes for IT projects/service delivery.

• PMO best practices/processes, project planning, strategic planning, managing/controlling financial budget, leadership, ROI.

• Decision making, business analysis, resource management, early risk assessment management, change management.

• Leadership, Vendor and budget management, contract negotiation, system development, cost reduction, expense saving.

• Dashboard project status reporting for senior executive management, project sponsors, stakeholders, VP and directors.

• Design / development, process improvements, facilitating and managing teleconference meetings with over 40 participants.

• Problem debugging-solving, team building, managing resources from cross functional teams onshore/offshore contractors.

• Client management, audit processes, internal/external customer satisfaction, oversees & analyzes business requirements.

• SOW, Technical Project Requests, functional and detail design specs, CMM/CMMI methodology, and ITSM presentation.

• Web, .net, client server, ecommerce, mainframe, application development, infrastructure and datacenter migration projects.

• Troubleshooting project-related issues/ experience getting projects in crisis mode out of trouble and pre-sales.

Technical Skills:

Tools: MS Project, EPM Project Server, Plan View, Clarity, SharePoint, Change Point, Power Point , Visio, Access, Word, Excel, Microsoft office suites, PMO tools, SDLC, Cognos, Business Objects, Lotus Notes, File-Aid, Smart Test and Via Soft Environment: SAP, Oracle, .net, TSO/ISPF, SOA, OS/MVS, IBM PC, Windows (2000/2003/NT/XP), Unix, Linux

Languages: XML/SOAP, SQL, Java, JBoss, J2EE, HTML, COBOL II, COBOL, MVS/JCL, VSAM, CICS, C, Pascal

Database: Oracle DB, Data mart, NCR Teradata, IBM DB2; Security Package: ACF2, Change Man

I bring to the table experience of leading and managing multiple various sized projects/programs with budget from $500 K to $50M+ from concepts through to completion on time, with quality and within the budget. Experience in managing multiple medium to large complex, high profile application software development, web, client server, infrastructure, expense saving, client-partner relationship, COB/BAU and compliance projects in excess of 20,000+ man hours managing 10-40 project team members. On a daily basis worked with Client Sales Executive for pre-sale activities. Provided oversight and accountability for the programs of enterprise-wide project portfolio to ensure that delivery of the program/projects meet established time, cost and quality metrics, and satisfied business needs.

• As a Sr. project/PMO manager controlled and kept track of all projects which span many different functional teams throughout the project lifecycle. Managed all phases of systems development from concept through implementation /maintenance. Overall responsibility for structuring a project, performing the detailed planning, and managing project execution and completion of large projects. Defined phase deliverables, tracked milestones and incurred expenses versus planned expenses, scheduled roles and resources, evaluated risks and recommended contingency plans for executive program status reporting. Worked collaboratively with IT and Business representatives to develop a comprehensive project/program plan based on approved funding. Project or Program plans included: Scope, Schedule, Cost, Quality, Organization and Communication, Staffing, Risk, Issue Management. Communicated effectively with staff and management on status, issues, risks, project goals and objectives. Led project/program team meetings and steering committee meetings as required, including preparation of meeting agendas and meeting minutes.

• Outstanding background of strategic planning, leadership and high profile large complex project management with cost reduction and expense savings by $1.5 million annually and increased revenue by $30,000,000 for financial services company.

• Managed many custom database for sales and marketing, software development, web, client server, infrastructure, expense saving, client-partner relationship, COB/BAU and compliance projects with large project team members over 12 functional teams for retail, automotive, marketing and financial services companies.

• Outstanding background in managing, coaching and mentoring IT PM’s, business analysts, programmers and new associates on the project team to enhance their proficiency. Good team player and have strong communication and influencing skills. Ability to train, motivate and direct staff in a manner to achieve organizational result. Have a desire and ability to learn and apply new skills/technologies quickly.

• Acquired knowledge of ITIL processes, capacity planning and managing resource allocation for prioritized projects using EPM, Plan View, CA–Clarity, Change Point and Capacity Planning tools. Project cost estimation via pricing model.

PROFESSIONAL EXPERIENCE

Experian Marketing Services 02/08-date

Project Management Expert/Program Manager - Marketing Database Delivery and PMO

For Catalog/Retail clients’ planed, executed, controlled and closed IT projects conducted during the course of the fiscal year. Secondary responsibilities included supporting and modeling the project management methodology, tools, processes and best practices for IT division directors, managers, and Project Managers.

• Program management activities included contract negotiation, management of deliverables & milestones, scope, risk & issue management, and tracking of financial success. Worked very interactively with Product Manager and Executive Management to track, escalate issues, prioritizing and managing change requests to minimize the risks and to improve the processes for product quality, customer satisfaction. Coached PM’s and Technical managers to utilize best practices to deliver quality projects. Developed project plans, milestones and timelines to baseline tasks required for the completion of projects.

• Managed cross-functional teams that included members from PMO, requirements/analysis, design, development, technology operations, quality assurance, client services, and service delivery.

• Developed effort and pricing estimation grid for custom solutions which helped sales team to negotiate the fixed cost for the projects with clients and increased the revenue over $5 million/quarter. Took leadership to assist executive management with special projects and strategic planning to increase the growth, benefits and retaining the existing customers.

• Shared project portfolio management best practices with development and solution delivery directors and improved their database delivery process.

Acxiom Corporation

Sr. Project/Program Manager - Automotive PMO 10/06 - 02/08

For the largest Automotive client (GM) managed very high profile complex project/s to implement and build database for real-time interactive recognition solution to lift their sales and marketing which will save $44 MM over 5 years of span. As a BPO increased company’s revenue by $3 MM within a year. Engaged IBM, Digitas, One Source, On Star, CapGemini, Wipro, OOH, Lead Broker and other vendor partners and improved client’s satisfaction.

• Improved automotive program/project delivery process and procedures for internal/external clients. Implemented project management standards, guidelines, policies and SDLC procedures. Provided technical and analytical guidance to project managers. Led program/project status meetings and presented overall program status reports to senior executive team.

• Lead process engagement teams, process improvement teams, project teams and process re-engineering teams on all aspects of process management, including design, documentation, tools, metrics and methodologies.

• Evaluated processes and carried projects to provide recommendations for improvement; monitored implementation of process and projects to ensure success. Participated as an active member of the IT delivery Management team in engagement delivery and process improvement exercises.

• Developed and implemented capacity and resource planning model to forecast the ability to support and deliver high profile projects for an Automotive PMO.

• As a senior member of PMO team engaged with process, QA and tools team to audit major projects and ensured quality, scope and budget of major projects. Conducted semiannual performance evaluation of project team members.

OfficeMax - Sr. PM Enterprise Service Management (EPMO) 04/06 – 09/06

• For retail organization assisted in developing ITIL processes, workflows, best practices, project management methodologies and SDLC for consistent IT service delivery. Prepared presentations for VP and directors approving the process flow of IT project requests and project prioritization to serve business for ESM EPMO team.

• Presented portfolio management and tollgate processes to VP and CIO, received approval and implemented defined processes. Completed beta testing and proved the efficiency in delivering BAU and IT programs and projects.

• Led and managed BI/Data warehouse high priority/profile project to implement within the budget and timeframe which helped to increase their sales and marketing of the products.

• For EPMO service management developed project management templates and process flows to manage IT portfolio to deliver/control data warehouse projects. Directed technical leads utilizing SDLC, project management best practices, policies and procedures which helped them providing best service to their business users. Improved project related communications among IT team and Business users via weekly meetings and dashboard status reporting on a regular basis.

Citigroup 01/02 – 04/06

Sr. PMO Manager / Portfolio Manager

• Successfully developed and implemented PMO and SDLC methodology for application development processes to deliver the software packages for quality and consistency that has improved the performance reporting and communications for offshore site. Coached and mentored the team members on PMO processes and templates for consistency.

• Responsible for project-based technology work efforts in support of a Business Unit within Citi Cards.

• Mentored PM’s on PMO processes, project management tools and methodologies for successful implementation of all projects on time, within the budget and with quality.

• Successfully managed and led many The Home Depot and Retail Private Label portfolio projects from client concepts to all the way through completion at the same time. Managing many other day to day activities for Retail Private Label and Business as Usual projects.

• Functioned as a Sr. Program Manager to lead IT project managers team, implement SDLC model for RPL and Oil portfolio w/varied senior level responsibilities to focus on program/project management, systems engineering, and process improvement, techniques, and best practices ensuring system integrity from user concept all the way through validation to deliver projects to clients on time using ITIL processes.

• Worked very closely with PMO taskforce group to implement streamlined program life cycle from initiation through execution, development management tools, techniques and best practices. Educated project/business owners on processes and templates.

• Oversaw multiple e-commerce high-priority projects and database marketing projects, which often required considerable resources and high levels of functional integration. Accountable for the delivery of highly visible, cross-functional projects to communicate project status with all levels of management. Provided leadership in this role to other project managers with varying levels of experience.

• Contributed to the development of the department. Responsible for educating and mentoring others within the department. Developed, proposed and implemented new processes and procedures improvements within project management via methodology, tools and skills development.

• Conducted semiannual performance evaluation of project team members. Assisted senior management in FTE capacity planning and time tracking using Plainview. Prepared and reviewed the project status reports for executive management, client, or others.

• Worked with business owner, key decision maker designee for IT project selection & prioritization for RPL portfolio clients.

• Worked closely with external clients, business functional areas, and external customers and vendors in defining systems/project priorities, scope, approach, resource requirements, timing deliverables and funding.

• Consulted with senior management and reviewed project proposals to determine goals, time frames, budgetary requirements, and procedures for accomplishing project, staffing requirements, and allocation of resources.

• Developed and managed project plans specifying goals, strategy, estimating, staffing, scheduling, identifying risks, contingency plans and allocation of available resources for high profile and major projects.

• Identified and scheduled project deliverables, milestones, and required tasks to assign duties, responsibilities, and scope of authority to project personnel. Directed & coordinated activities of project personnel to ensure project progresses on schedule.

• Engaged all key stakeholders, contributors, and business and technical resources that must participate in a given project. Ensured that project contributors are motivated to complete assigned tasks within the parameters of the project plan.

• Created and managed project plans that facilitated requirements gathering, scope definition and control, resource planning, risk management, schedule development, quality control, performance reporting, and communications.

• Facilitated regular project meetings and follow up with team members as required to resolve issues and maintained focus on project deliverables. Document, assign, and monitor project risks, issues, and action items to ensure project progress.

• Participated in the design, development, implementation, and ongoing maintenance of Technology Services project management policies, procedures, and best practices.

• Provide regular formal and informal communications to senior management of project and project team performance.

• Ensured compliance monitoring is in place, including processes of management of operational risk, in accordance with company’s and regulatory standards. Implemented PMO project self audit process to catch defects prior to external audit to be 100% compliance and ensured all PM’s are utilizing it to deliver the software package with quality.

Sears Roebuck & Co. 1995 – 2001

Sr. Project Manager/Team Leader: 06/00 – 11/01

Managed team of 9 members to design and deliver consulting solutions related to supply chain strategy, supply chain planning, sales and inventory management functions from development, quality assurance, application support, solution analyst and DBA to implement Strategic Performance Reporting Systems data warehousing and BI projects per business user’s request. Managed & coordinated assignments for programmer analysts and consultants. Worked closely with the business lead to select and prioritize the projects for release implementation which helped in decision making and reporting sales and inventory data.

• Developed and maintained project plans using MS Project to identified tasks and resources needed, dependencies, timeline and other specifications. Utilized SDLC methodology to deliver good quality project.

• Conducted project processes sufficient to ensure that assigned projects meet the business requirements and objectives and are achieved within the estimated time frame and within the budget.

• Coordinated/scheduled human and technical resources.

• Estimated resource needs and timeframe requirements to meet project deliverables.

• Communicated project status with business support manager and senior management, identified and resolved issues and controlled project scope to deliver projects on time.

• Developed Business Functional Specs and technical program specs; handed to developers for program code development.

• Provided technical direction, coaching and guidance to less experienced staff and new associates on the team to meet the deadline of all projects and to enhance their proficiency.

Project Manager/Project Leader 01/98 – 06/00

• Successfully gathered and authored the users’ requirements and effectively communicated those with development team for data quality and integrity. Successfully managed all assigned projects using SDLC process for all phases.

• Performed extensive queries against the database to provide the information about sales and inventory to business partners that helped them in validating the data.

• Communicated effectively with business partners to understand business needs, prioritized, formulated and implemented solutions for business needs and proactively provided guidance to others.

• Identified requirements by constantly working with Business Partners to understand their needs, investigated and recommended various alternatives and recommended appropriate solution for application development, enhancement or modification to enhance system performance. Used MS Project to create project plans for all prioritized projects.

Senior Systems Analyst 10/95 – 01/98

Spiegel 01/95 – 09/95

Senior Programmer Analyst

Computer Associates 03/92 – 11/94

Programmer Analyst:

EDUCATION

Project Management Professional from PMI, PMO Methodologies, PMBOK, ITIL, Six-Sigma

Financial training for IT professionals and Leading teams and people

MS Computer Science - Awarded with Magna Cum Laude, Dean’s honor’s list.

BS Computer Science - Awarded with Magna Cum Laude, Dean’s honor’s list.

Diploma in Computer Studies, Bombay, India; Diploma in Medical and Lab Technology, Bombay

BS in Microbiology, Bombay University

AWARDS

Received Leadership, 8 "Above and Beyond the Call of Duty" employee recognition, 3 Quality Excellence, 3 Customer Satisfaction and 3 “All Star” awards in a matrix organization.

KEY PROJECTS ACCOMPLISHMENTS

• Played various roles as a Sr. Project /Program Manager, business analyst, solution / technical consultant and systems/programmer analyst executing MS Project, MS Office suite tools, Visio, PowerPoint, full SDLC methodologies, project management and IT planning tools, managing clients and client interface, business analyst, vendors, cross functional application development, Q/A, programming, designing, researching, analyzing and problem solving. Resolved the gap in a process very easily and improved corporate processes with elimination of unnecessary technology expenses.

• Accepted stretch assignment to work with PMO team to develop and implement the gate and audit processes / procedures for all projects including automotive GM, OfficeMax, RPL, SEARS, OIL, THD and Diner's portfolio across the organization. Execution of new PMO methodologies, PMO project deliverables checklist has improved the project status reporting and completion to 98% with quality and within timeframe. Developed and implemented the release calendar for all prioritized projects for year 2004/2005 to be in line with vendor's release calendar across the organization. Completed this assignment within timeframe with other responsibilities.

• Managed and implemented Care Credit and Med Cash client’s portfolio migration to GE with a high degree of satisfaction and success resulted with the profit over $30 MM. Presented data analysis reports which enabled executive finance team to size up the bankruptcy contingency liability for the Care Credit sale. Put an extra diligent effort and patience with planning team with the Care Credit Portfolio Sale. Ensured integrity of the tapes sent to GE, along with numerous information extracts the finance team needed for valuation analysis was a mission critical to a successful migration. Put extra hours to ensure the information Pricing and Finance team needed was provided within the tight timeframes of the request, proactively partnered with the finance team to explain and clarify additional information necessary to fill any gaps.

• RPL client’s Activity Recap and Daily Balancing reports were out of balance for Accounts Receivables, Profit & Loss buckets were out of sync since 1996. Accepted challenge and identified the root cause in one month. Implemented alternate solution to bring reports in balance in 6 weeks with minimal jobs execution and cost savings of $1200 - $1500 per week slashing the project timeline from 6 months to 1 month. Solution saved additional expense of hiring 1 FTE consultant worth $60,000.

• Identified and resolved the gap in the Contingency disaster recovery process. Improved and implemented new process and proved that all data recovery for Consumer, Commercial and Commercial Revolve clients can be completed in 16 hours compared to old process of 40 hours. The improved and automated recovery process eliminated manual intervention of executing jobs and job abends. The process became less time consuming, less frustrating with correct schedules.

• Managed large scale high profile project with budget over $5 million to implement legal automated Bankruptcy process with significant modifications for Citicards RPL customers. Quickly built database of only active clients that had filed for the bankruptcy. Reduced manual labor by 90% with cost savings of $1300+ per week. Ensured the process with DOLAN vendor and Kansas bankruptcy department.

• Worked very closely with The Home Depot client and THD Business leaders to develop and implement the customized SDLC methodologies for The Home Depot projects. Identified and reserved the offshore resources required to deliver THD high profile project over $5M in 8 months. Negotiated contract with Indian consulting firm with expense saving $75,000.

• Managed, led and directed 12+ application teams in delivering very large complex All Electronic - Paperless statements e-commerce product to THD with managing 40+ project team members. Product allowed THD clients to review and print their statements online and pay their bills electronically via website. Saved company's $50,000+ dollars negotiating with 3rd party vendor PM. Implemented 10,000 hours project in a very short timeframe with quality without any defect $1.5 million dollars of expense savings per year. Slashing the timeline from 10 months to 8 months. Reserved offshore resources on time and negotiated contract with consulting firm and saved $55,000 via hiring offshore resources to complete the project on time and within the budget. Received Customer Satisfaction award from Atlanta based THD client.

• Managed many high-risk, web development/mainframe major projects for THD and RPL client’s portfolio. Influenced FDR vendor’s senior management to reduce their billing amount by $90,000 for all projects code implementation they had charged to Citigroup for 1 release.

• Developed, implemented and executed Monetary, sales/Payment and Settlement file certification process for RPL portfolio clients, which saved the time from 3 months to 6 weeks and satisfied both clients and Business Partners.

• Lead 2 Voice of Employee trailblazer’s teams for 2 years and improved the VOE feedback from 48% to 64% for “Career Growth and Opportunity” & “Problem Solving and Decision making” for the Deerfield Citigroup site.

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