Hospitality Management
Resume:
Steve Honey
Pleasantville, New York 10570
HOSPITALITY MANAGEMENT
Superb organizational and communication skills combined with a record for
maximizing revenues and profit performance
Results-focused, creative, and dedicated professional with 15+ years of experience managing high-profile conferences, conventions, special events, and delivering exceptional quality guest services. Exceptionally adept at managing facilities, including vendor relations, staff relations, operating build-outs and refurbishments, and cost reduction. Excels in designing and visualizing event “flow” to identify and eliminate potential problems. Cultivates positive relationships with individuals from diverse cultures and backgrounds. Works effectively with corporate executives and other business leaders.
CONFERENCE / OPERATIONS MANAGEMENT 2003 - 2008
UPF New York, New York
Orchestrate development, planning, organization, logistics and management of domestic and international conferences, educational programs, special events and other organizational initiatives. Collaborate with executive managers to define project goals and program requirements, set schedules and budgets. Select facilities, caterers, other vendors and negotiate contract terms. Coordinate guest accommodations and ground transportation. Recruit, train, direct and manage the performance of staff and event volunteers. Track timelines and expenses; submit accurate and timely management reports.
- Facilitated successful conferences for government officials, religious leaders and other professionals in venues that included Israel and South Korea.
- Brokered quality, cost effective arrangements with hotels, production facilities and other providers; troubleshot problems and assured compliance with contract terms.
- Directed the on-time, in-budget renovation of 20 corporate offices in New York City; engaged vendors and coordinated project elements to minimize business disruptions.
- Developed employee policies, and introduced efficient operating procedures and systems.
- Organized and coordinated seminars, festivals and a conference for 1200 international university professors and students.
- Created and implemented operating policies and procedures for three theaters, 3500 square feet of gallery space, box office and concessions for a new Film Center.
VICE PRESIDENT / DIRECTOR OF OPERATIONS / EVENTS MANAGER 1980 to 2003
MANHATTAN CENTER STUDIOS / NEW YORKER HOTEL New York, New York
Catalyzed business development for a renowned special event venue and a three star Manhattan hotel.
Designed strategic marketing plans, operating policies and procedures to achieve corporate goals for sales, profitability and quality performance. Managed permits, construction and facilities maintenance, booking and other requirements for concerts, meetings, banquets and parties. Administered capital and expense budgets, inventory and assets. Trained and supervised support staff.
- Marketed and sold Manhattan Center event facilities and services, including the 3,700-seat Hammerstein Ballroom, to corporations and organizational clients including the Metropolitan Opera, MTV, Lexus and various performing artists.
- Collaborated with architects, planners, caterers and production specialists; worked with city agencies and streamlined approvals for cabaret, catering licenses and loading zones.
- Reduced Manhattan Center Studios costs by $30,000+ by assigning projects to qualified, in-house talent.
- Eliminated theft by establishing effective security policies and procedures;
- Drafted licensing agreements, pricing structures, and developed staff organization and job descriptions.
- Played a key role in expansion of production services at Manhattan Center Studios enterprise, coupling event facilities with audio, video and lighting packages. Focused on up selling technical packages with event space, meeting specialized client requirements.
- Increased profit margins by renegotiating New Yorker Hotel agreements with travel agencies; researched technology products and services, and supervised and administered transition to a new state-of-the-art front desk and reservation technology system.
LEARNING CREDENTIALS
BACHELOR OF ARTS PROGRAM
COURSE WORK IN EDUCATION
University of Delaware, Newark, Delaware
ADDITIONAL COURSES AND CERTIFICATES
Food Protection Certificate – New York City Department of Health
Leadership in Practice – Bringing Out the Best in People
The Business of Art and the Art of Business
Management and HR related seminars
SOFTWARE PROFICIENCIES
Microsoft Office Applications
Adobe Illustrator
Various proprietary business systems
REFERENCES AND FURTHER DATA PROVIDED UPON
ESTABLISHMENT OF MUTUAL INTEREST
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