Customer Service Sales

PROFESSIONAL EXPERIENCE

Master Scheduler/ Production Control, , Micro Probe San Jose ,CA. 2009 to Present

• Responsibilities include Planning and prioritizing all work going to production.

• Responsible for all Priorities going into IQA and MQA and OQA.

• Ordering component, hardware, and operational supplies.

• Create San Jose System reports daily.

• Work Closely with Document control to ensure all documentation is approved and released on timely manner.

• Work with C/S to make sure back log is current. Work closely with Sales/C/S and production manager and provide with a schedule for product shipment.

• Support Engineering Team with Scheduling R&D Job Request.

• Make sure production needs are meet without bypassing stockroom and inventory control.

• Work closely with Purchasing to ensure on time delivery on shipments /Expedite materials when needed.

• Responsible for all Incoming RMA’s

• Responsible for the creation of manufacturing orders, releasing, receipt and closing.

Account Manager/ Inside Sales, Planning, , INTERGRATED FLOW SYSTEMS,FREMONT,CA. 2003 to 2009

• Responsibilities include the organization of work assignments in addition to Customer Service duties within the Sales team. Duties includes planning, data entry, quoting, negotiating, Price analysis and responsible for request of quotes (external and internal).

• Managed and controlled main accounts to insure customer satisfaction. Processed orders to maintain a 98% on time delivery.

• Coordinated and assisted in translating customer requests into detailed work plans. This includes knowledge of technical information, materials, drawings and instructions.

• Generated weekly production reports and monitored outstanding issues.

• Planned capacity requirements for forecast and firm production orders by analyzing accurate estimates of equipment, tools, materials, cycle times and other required resources.

• Act as primary focal point between program management, customers, planners, receiving, shipping and manufacturing to communicate material delivery commit dates, lead -time, inconsistencies in supply/demand and status. Track and escalate material shortages.

• Designed/documented standard operating procedures, flow charts and training for material planning scheduling. Produced metrics for on time delivery and root cause for late deliveries.

• Performed work order maintenance, including change order requests and reconciliation/ invoicing.

• Organized customer assignments for Inside Sales team, in step with each customer s’ preferred interface.

• Managed all in coming quotes and provided price and lead-time.

• Managed and coordinated booked orders and firm Jobs.

• Track and ensure schedule meets all shipping back order requirements.

• Interprets drawings, diagrams, and specifications.

• Assists in identifying and resolving Materials, Engineering issues regarding support for production operations.

• Makes certain that all processes are followed. Provides training and mentor Customer Service Reps.

• Developed procedures and work instructions for Customer Service department; identify and implement process improvements.

• Key player in safety committee.

• Developed sales database and generated monthly sales reports. Worked with executive management to complete projects, and regulate the sales process.

• Manages Heavy correspondence and customer service phone calls and manages the Customer service in box ( Via Email).

Senior Buyer CELERITY, INC., MILPITAS, CA (formally Insync systems) 1996 to 2003

• Responsible for MRP reports and Purchases based on commodity responsibilities. Planned accordingly to scheduled/firm orders.

• Managed and coordinated MRP activities. Created service agreements, contracts, purchase agreements, quotes, brochures and letters for Suppliers.

• Coordinate activities associated with timely procuring of material, equipment, tools, parts and Supplies.

• Review requisitions, conferring with Suppliers to obtain the best price, quality, availability and delivery schedule.

• Prepare bids and purchase orders.

• Responsible for training new employees in the entry level.

• Performs direct work within Sales team and program managers and Master Schedulers.

• Cross training in Purchasing, Sales, and Planning.

• Performed all work in a timely manner to support Sales and planners.

• Responsible for shortages. Worked closely with Production Engineers to find possible substitutions.

• Maintained good relationships with Suppliers and Internal Customers.

• Worked closely with logistics team, a Conducted extensive search of inventory history to determine if material on hand is sufficient quantity.

• Managed all open order report ensuring that material arrives on time.

• Duties included, Data entry, planning, negotiating, and File maintainers.

• Maintain a consistent on-time materials flow in order to meet production schedules and customer requests.

• Plan and buy materials, components, equipment and services as appropriate, while minimizing inventory investment.

• Analyze usage data and stock levels while ordering parts to satisfy service levels.

Incoming Inspection/Manufacturing, Insync Sytems Inc .San Jose,Ca. 1994 to 1995

• Serving as liaison with, welders, Inspection, technicians, Planners. Tracked orders to ensure accurate and timely Completions of work orders.

• Demonstrated a strong commitment to increasing productivity and striving hard for achievements of department and company goals.

• Responsible for product accuracy and completeness.

• Monitored work to meet quality standards.

• Learn and trained individuals of company processes and programs.

• Demonstrate and promote cooperation in-group situations along with practicing safety procedures.

• Worked in the cutting area. Responsibilities were to read the print and measuring to cut product to print also to deburr and wash product and label accordingly.

Education and Training

• De Anza College: Purchasing Fundamentals

• Workshops and Seminars: Workshop for New Managers, Active Listening, Diversity, Customer Satisfaction, Office Administration and various computer applications. Excel training classes.

Fluent Spanish

References: Available upon request

Contact this candidate