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Project Manager Customer Service

Location:
Avon Lake, OH, 44012
Posted:
October 26, 2011

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Resume:

Karl Sliwinski

*** ******** *** **** ****, Ohio *4012 H 440-***-****, C 216-***-**** t0nex0@r.postjobfree.com

Profile

A strategic thinker with a wealth of experience who can bring innovative thought to solve problems of the supply chain and logistics. Well experienced in working the complex challenges facing their customers to optimize their business process within cross functional groups. Understands and embraces the need to develop junior associates to take on more complex and expanded roles within the organization. Focused on developing new processes and the continuous improvement of existing ones to take business execution to the next level.

Core Competencies

Project Manager

Process Design

Continuous Improvement

Warehouse & MHE Design

Operations Management Strategic Network Design

Consultative Selling

Operation Planning

Ops Implementation

Regulatory Compliance Industrial Engineer

Capital Project Analysis

Quality and Lean Principles, Six Sigma Green Belt & ISO 9000

Professional Experience

ENGINEERING, OPERATIONS MANAGEMENT AND CONSULTING EXPERIENCE

• Planning and management of engineering staff for coverage of project work load and departmental skills inventory and led the engineering team to generate logistics solution for network, transportation and DC’s.

• Distribution Center Designs including conversion of manual to automated equipment solutions resulting in 15 to 40% reductions in work force with optimized efficiences and service results

• Project Management working on projects of budgets of $10 to $40 mil, facilities of 50K S..F. to 1 Mil + S.F., working through design, implementation and start up.

• Performed process/work flow assessment/ reviews and provided opportunities for improvement including budgets for equipment and facility designs DC’s with both manual and automated solutions

• Implementation of metrics by operations, all metrics were developed with all stakeholders’ participation. Predictability of results by each operation was improved and the ability to complete enhanced operation planning enabled. Performance improved in these operations by 5% to 18%.

• Implementation of work measurement through labor standards – development, implementation and maintenance, driving 10% to 35% labor cost reductions

• Business analysis of strategic design efforts which encompassed numerous operating strategies as to inventory, technology and process, which led to service enhancement and cost reduction (7% to 40%)

• Successful work with corporate merger teams on network redesign with 12% to 24% cost savings (Amerisource and Bergen Brunswig, Maytag and Whirlpool, Merck and Schering Plough)

• Manager of work groups performing individual and team tasks with well-defined customer service and production goals through use of metrics (quality, productivity, safety, service, and cost) , managed direct reports in union environment (payroll, attendance, benefits, bonus and discipline)

• Foster development of leadership, technical and interpersonal skills in direct reports during high staffing growth period from 4 to 13 associates with zero employee turnover.

• Enhancement of skills for development of work processes for various operating areas in conjunction with technology solutions to support quicker startups and system change over reducing project costs.

• Redesign of distribution center services product engineering and design, RFP preparation reduced from 25 days to 8 days and reducing operations staffing needs by 12% to 47% and all associated costs.

• Development of engineering resources to improve customer retention and increase sales with existing customers, Customer turnover improved from 27% down to 5% and led to top line sales growth during the last 3 years

• Performed business process and capital expenditure reviews for project scope identification including the development of opportunity reports including ROI development, typically 8 to 12% range of improvement

Tools/Skills/Software

AutoCAD, Microsoft Office Suite and Microsoft Project, Data Analysis (inventory, sales and transportation), Sales Presentations, Work Measurement, Budget Analysis, Minitab, Process Mapping, Value Stream Mapping

Employment History

AMERICAN RED CROSS BIOMEDICAL SERVICES – Cleveland, OH (06/11 to present)

Biomedical services in North Ohio Region. Providing blood collection, processing and distribution services for whole blood and blood production from donor to recipient.

Manager of Collections Logistics (current)

INDEPENDENT LOGISTICS & SUPPLY CHAIN CONSULTANT – Cleveland, OH (01/11 to 06/11)

Independent Logistics Consulting service provider based in Cleveland, OH. Network Planning, Distribution Center Design, start up and Transportation/Fleet Planning and Management

PENSKE LOGISITCS – Beachwood, OH (10/02 to 01/11)

Third Party Logistics service provider based in Reading. PA. Offerings include Distribution Center Management, Dedicated Contract Carriage and Transportation Management

Director Engineering, 11/09 to 01/11

Manager Engineering, 12/07 to 11/09

Senior Project Manager, 10/02 to 12/07

SEDLAK MANAGEMENT CONSULTANTS – Richfield, OH (03/98 to 10/02)

Business consultants services with a focus on distribution and warehousing. The core competency skillset is everything to do with the distribution center (facility design, layout, material handling equipment, all processes and the technical solution to support the process), implementation and start up and continuous improvement of existing operations

Senior Consultant, 03/00 to 10/02

Consultant, 03/98 to 03/00

UNITED PARCEL SERVICE – Cleveland, OH & Cincinnati, OH (10/77 to 03/98)

The largest international multi-modal parcel carrier in the world.

Industrial Engineering Manager, 03/93 to 03/98

Industrial Engineer, 01/88 to 02/93

Operations Management 10/77 to 12/87

Customer Engagements

7/11

Amerisource

Baxter Medical

Bergen Brunswig

BMW

Cardinal Health

CVS Delphi

DHL

Eaton

Emerson

Essilor

Ford

The Gap General Motors

Hammacher Schlemmer

KB Homes

Kent Landsberg

Kmart

Lakeshore Learning

Merck Mission Foods

National Artcraft

Ross Simons

Royal Appliance

Sears

Starbucks

Steelcase

Whirlpool

Education

BALDWIN-WALLACE COLLEGE – BEREA, OH

BA in Business Administration, 09/84

CUYAHOGA COMMUNITY COLLEGE – CLEVELAND, OH

AA with a dual major in Business and Geology, 06/81

Professional profile available on Linked In



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