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Customer Service Human Resources

United States
August 28, 2012

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* Executive-level administrative professional well-versed in business operations and logistics.

* Cultivated relationship manager with expertise in partnership growth and development.

* Superb written and oral presentation skills specializing in sales, marketing and communications material.


* MS Word * MS Excel * MS PowerPoint * MS Access * MS Outlook

* SharePoint * Salesforce * Swiftpage * ActOn * Jigsaw * ACT!

* Adobe Photoshop * Adobe Illustrator * Adobe Writer * AS400 Systems

* Millennium * Payentry * TimeForce * HR On-Demand * Lighthouse1


~Creative Director~ (Volunteer Position)

Promising Pages - 2011-Present - Charlotte, NC

* Manage new outreach projects to incorporate originality while maintaining brand consistency.

* Author communications material on behalf of Promising Pages, including marketing summaries and nominations for numerous awards and recognitions.

* Represent organization through several networks including local chamber of commerce chapters and Business Leaders of Charlotte (BLOC).

~Sales Support Analyst~

MPAY Inc. - 2010-2011 - Huntersville, NC

* Managed logistics for trade shows, conference and corporate events.

* Managed and documented new client implementation processes using Salesforce and SharePoint.

* Managed workflows, permissions, calendars, shared departmental folders and company announcements in SharePoint.

* Distributed press releases and all other communications on behalf of the corporation.

~Business Development/Public Relations Manager~

MPAY Inc. - 2007-2010 - Waltham, MA/Roanoke, VA/Huntersville, NC

* Managed all aspects of external communications through the means of press releases, e-mail blasts, and social media.

* Served as human resources point of contact for over forty internal employees in three office locations.

* Established internal human resources policies and procedures for timekeeping and payroll processing.

* Worked with internal departments to develop new hire training and setup procedures.

* Experienced in partnership development with business service providers such as insurance, banking and accounting firms.

* Managed vendor partnerships featuring product and service software integrations: HRIS, pay-as-you-go workers’ compensation, 401(k) retirement plans, and timekeeping solutions.

* Directed, managed and represented the corporation nationally for all industry trade shows from 2007-2009.

* Built marketing campaigns with partners to increase ancillary sales within client base.

~Executive Assistant to the CEO~

MPAY Inc. - 2006-2007 - Waltham, MA

* Managed internal logistics including real estate/office developments, acquisitions, multiple calendar management, expense reporting and travel planning.

* Developed presentations on behalf of the President/CEO as foundation for meetings and speaking engagements.

* Served as liaison between officers, executive management and departments to support organizational initiatives.

* Traveled with President/CEO to meet with clients, vendors, and prospects to support and grow new and existing partnerships.

* Represented the corporation at numerous national industry trade shows, conferences and other promotional events.

~Flight Attendant~

Piedmont Airlines - 2002 to 2006 - Roanoke, VA

* Maintained proactive safety and outstanding customer care during all aspects of scheduled flights.

~Program Support Technician~

Radford University - 1998 to 2002 - Radford, VA

* Managed overall budget operations for multi-million dollar United States Department of Education grant.

* Developed and maintained reporting, marketing material, event and travel management, database management and all other correspondence on campus as well as to affiliated off-site organizations.

* Formulated grant proposals for additional funding opportunities with similar institutional and community initiatives.

~Office Manager/Corporate Trainer~

Sun TV and Appliance - 1996 to 1998 - Beckley, WV

* Authored and implemented customer service training procedures for corporation.

* Performed off-site storewide training and human resources management for new store developments.

* Hired, trained and supervised approximately ten customer service representatives.

* Managed cash reporting, Profit and Loss, A/P, A/R, and Human Resources at store level.

* Worked closely with Loss Prevention to eliminate pilferage and other security related issues.


Completed 90 credits toward Bachelor of Business Management

* Radford University, Radford, VA 1999-2001

* Concord College, Concord, WV 1993-1995


“Advantages of Partnering.” Payroll Special Report. New York: AccountantsMediaGroup, November 2008, 1.A comparative article focusing on business outsource partnerships as compared to license agreements and direct outsourcing.


* How to Design Eye-Catching Brochures, Newsletters, Ads and Reports, CareerTrack, Charlotte, NC, 2009.

* How to Communicate with Tact and Professionalism, CareerTrack, Charlotte, NC, 2009.


* Creative Director with Promising Pages, a local non-profit organization focused on increasing literacy with at-risk youth.

* Annual participant in the Charlotte Komen for the Cure race, and designer of annual team t-shirt and team banner.

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