Management Manager

BUSINESS PROGRAM & PROJECT LEADER

A business and technology leader with over 25 years of experience in delivering value to organizations by bridging the gap between business needs and IT capabilities. Working in a variety of roles including project and program management, information technology (IT) consulting, and IT management have reduced costs and improved productivity for organizations and clients over course of career. Excels at building cohesive teams and developing people while tackling hard problems and creating innovative solutions.

Proven areas of expertise include:

• Enterprise Architecture • Program & Project Management • Regulatory Affairs Management

• Business Systems Planning • Data Architecture and Governance • Document Management

• Knowledge Management • Application Operations and Management • IT Strategy and Roadmaps

• Records Management • Structured Methodologies • Process Improvement

• Content Management • Full System Development Lifecycle (SDLC) • Business Analysis

KEY CAREER HIGHLIGHTS

Developed, managed and delivered global effort to align regulatory product labeling content for Global Pharmaceutical Company. Led team and developed process and strategy to executing alignment and coordinated regulatory employees to perform updates to the labels and file with the appropriate health authorities around the world. Value delivered in meeting the regulatory cost of doing business in an increasingly stringent regulatory landscape.

Maintained $20M in postal discounts for Allstate by developing service based architecture and identifying strategic applications. Led architecture effort to create mandated postal code capability and facilitated implementation.

Improved time to market for document creation process through streamlining the document management process eliminating obsolete and redundant steps in the document generation process while enabling the creation of documents in a standard and secure format (PDF). Led architecture effort to create document generation capability and facilitated implementation. Identified the document management requirements. Determined established vendors would not meet the processing requirements.

In effort to focus IT spending, aligned IT effectiveness to overall business strategy for fossil based power generation provider by introducing IT governance, enterprise architecture, and data governance to facilitate elimination of redundant and obsolete systems. Evaluated applications from a business and technology perspective. Identified areas for process and technology improvements that align the IT organization with the business strategy. Delivered recommendations in the form of an executable roadmap based on the business value for each recommendation.

Reduced roll over process time 83% through establishing process for Deloitte client rollover to new release of software. Defined, led and managed team to perform roll over process.

PROFESSIONAL EXPERIENCE

President/Owner

NERAD CONSULTING, INC. – HINSDALE, IL 2009 – Present

Business and IT Consulting & Project and Program Management Consulting

Independent consultant focused on the bridging the gap between business and technology. Delivering capabilities in program and project management (PMO), enterprise architecture, IT governance, and IT strategy. Specializing in knowledge management, content management, document management, enterprise architecture and business intelligence technologies.

Key Client Engagements:

Led client engagement managing a manual content management effort to align regulatory document content across a global pharmaceutical company. Developed strategy and plans for managing teams aligning the content and driving the process for completing the effort. Effort includes aligning over 6000 registered document labels in over 155 countries.

Key accomplishments include:

• Developed process for analyzing, reviewing and initiating alignment activities for documents with alignment discrepancies.

• Gathered and organized regulatory data to effectively identify and plan regulatory alignment efforts.

• Managed immediate core team and managed steering committee to drive the alignment effort.

• Developed an approach supported by a team of independent contractors to perform alignment analysis effort.

• Coordinated and facilitated twenty-nine product teams in delivery their alignment efforts.

• Managed Client Relationship and built team of external resources to deliver value to client

Senior Manager

PARIVEDA SOLUTIONS – CHICAGO, IL 2009

$30M National IT Consulting Company Focused on the Business of IT®

Reporting to the Office Managing Vice President, led and participated in multiple client engagements performing IT strategy and business systems planning, ETL database testing, management dashboard development, and IT Integration planning. Responsibilities varied by project but included overall project management, work planning, delivery, planning, technical assessments, business planning, business process development, and test planning and execution. Internal responsibilities included staff evaluation and reviews and, business development support and planning. Responsible for career development and mentoring of associates and consultants.

Key accomplishments include:

• Developed manual IT management dashboard for VP of IT to communicate to CIO and the business areas the overall status, and strategic and tactical value that IT adds to the business.

• Defined and prioritized applications based on business criticality and technical risk for client, so that client could effectively allocate resources and plan and control their IT spending.

• Planned, managed, and executed complete system test of ETL integration (Informatica) effort for an on-line retailer in five week timeframe to meet client’s deadlines.

• Enabled client to quickly combine organizations through the development of integration work plan to consolidate technology infrastructure between an acquired company and its parent, allowing for client personnel to integrate the companies over a two month period.

Enterprise Architect - Enterprise Architecture Services

ALLSTATE INSURANCE– Northbrook, IL 2005 – 2008

United States’ Second Largest Property & Casualty Insurer

Reporting to one of the Chief Architects at Allstate, led effort to define and implement strategic document strategy. Primary responsibilities included the Initial plank of strategy, a service based enterprise document management, composition, and generation platform strategy. Responsible for leading effort to define enterprise architecture document composition solution and implementing solution across all of Allstate. Led teams in development of RFQ and RFP package development, and managed the vendor relationship and the acquisition process. Led group of unstructured data (documents & content) architects in developing strategies for the organization.

Key accomplishments include:

• Maintained $20M in postal discounts for Allstate by developing service based architecture and identifying strategic applications for the implementation of the United States Postal Service Intelligent Mail Barcode capabilities.

• Designed, developed and led implementation effort for service based document composition platform that enables drastically reducing the document composition design process by 66%.

• Developed architectural models, standards and governance around unstructured data to allow for reuse of documents and standardized means for document creation.

Manager of Business/Systems Analysis

DELOITTE & TOUCHE TAX TECHNOLOGIES– Deerfield, IL 2002 – 2005

Corporate Tax Software Provider - Wholly Owned subsidiary of Deloitte & Touche US Tax Practice

Manager/Department head for the Business/Systems Analysis function responsible for performing business and systems analysis and requirements gathering for product enhancements and on-going projects. Responsibilities included managing department of up to 15 business and system analysts, yearly budgeting, performance management, work planning, issues and risk mitigation, and ensuring delivery of product requirements to technical architects. Department also acted as internal consulting organization to tackle ad-hoc projects internally for Deloitte & Touche Tax Technologies. Developed work plans, and assigned and managed resources, and reported status for internal projects.

Key accomplishments include:

• Reduced roll over process time 83% through establishing process for Deloitte client rollover to new release of software. Led and managed team to perform roll over process.

• Managed delivery of business and functional requirements for product releases that defined new business capabilities for the software products (3 Major Releases, 10 Minor Releases).

• Successfully managed geographically dispersed group of ten business/systems analysts, and built a cohesive organization which had traditionally been fractured along functional and geographic barriers.

Knowledge Integration Manager - Contractor

USFREIGHTWAYS– Chicago, IL 2002

One of the nation's leading operators of regional less-than-truckload (LTL) carriers

Contract position in corporate project management office reporting to PMO lead. As part of USFreightways Corporate IT PMO team, spearheaded development of standard shared methodology and knowledge management framework to identify, capture, share, train, and transform key program and project information and intellectual project assets. Drove definition of methodology content as a first step in building a knowledge management framework for USFreightways. The methodology defined the common language for the organization and ultimately laid the groundwork for implementing a knowledge management framework.

Key accomplishments include:

• Developed high-level system development lifecycle framework that was the foundation for the continued development of the PMO office methodology.

Senior Technology Manager / Global Architectures & Core Technologies

ACCENTURE / ANDERSEN CONSULTING – Chicago, IL 1996 - 2001

World's Largest Consulting Firm

Spearheaded diverse client engagements and internal company technical projects for Accenture. Diverse industry experience working with national and global clients, including Nalco, DuPont, American General Finance, Allstate, HBOC Software, Corning Glassworks, Bell Atlantic, GE Capital, Waste Management, Astra Pharmaceuticals, and Public Service Company of Colorado. Designed proposals, directed daily workflow, managed small, medium and large projects, administered project budgets, and liaised with client executives to resolve project issues. Educated clients on technology trends and potential uses to enhance the client’s business. Supervised as part of executive team up to 65 technical analysts, consultants and managers. Directly mentored 12 technical staff. Key technologies utilized on these projects include; IBM/Lotus Domino Applications & Architectures, IBM Websphere Application Server, Java, Javascript, MQSeries, AS400.

Key accomplishments include:

• Developed high-level system development lifecycle framework that was the foundation for the continued development of the PMO office methodology.

• Led and managed project to enhance client B2C web presence by automation of on-line loan applications creating a real-time experience for customers improving quality of applications and timeliness of customer response.

• Led and managed the implementation of a solution to decrease server failures by 90% by upgrading and stabilizing messaging platform.

Analyst & Consultant

ACCENTURE / ANDERSEN CONSULTING – Chicago, IL 1987 - 1996

World's Largest Consulting Firm

Led small teams in the design and development of customer system architectures and computer applications for various clients. Collaborated in the design and development of custom computer applications. Performed requirements gathering, analysis, data design, application development, and testing tasks utilizing the following technologies; COBOL, RPGII, DB2, and Lotus Notes. Projects included inventory control systems, collection systems, financial reporting systems, customer information systems, and knowledge management systems.

INDUSTRY EXPERIENCE AND BUSINESS & TECHNOLOGY SKILLS

Industry Experience: Pharmaceuticals, Manufacturing, Web Retailing, Financial Services, Insurance, Software, Transportation, Manufacturing, Utilities, Energy, Consulting and Professional Services

Business Skills: Multi-Project & Vendor Management, Program and Project Management, Gap Analysis, Process Definition and Development, Proposal Development, Technology Strategy and Roadmaps, Methodology Development, Organizational Role and Responsibility Definition, Business Case Definition, Business Systems Planning, Information Technology Strategy, Application Integration, Business - Systems Analysis & Design, ITIL, Full Life Cycle Development, Content & Document Management, Knowledge Management, Business Intelligence, Capacity Planning, Service Oriented Architecture, Business Process Management, Data Modeling, Workflow

Technology Skills: Informatica, HP Exstream Dialogue, Oracle Content Services, Tibco EMS, Tibco BusinessWorks, IBM/Lotus Domino, IBM Websphere Application Server, SQL, DB2, MQSeries, AS400, UNIX, Windows, Mainframe

EDUCATION & TRAINING

B.A., Business Economics, Colorado College, Colorado Springs, CO.

Member of AIIM – Enterprise Content Management Association

Member of DIA – Drug Information Association

satisfaction, Open to travel 100%, Lean Manufacturing training/experience, Cost reductions, Productivity gains, revenue

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