Technical Writer

MARIE FIEBIG

*** *. ********

Royal Oak, Michigan 48067

Phone: 248-***-**** or 248-***-****

E-mail: ***********@*******.***

CAREER SUMMARY

Highly accomplished technical writer/editor with excellent track record writing and editing policy, procedure, and compliance documentation within the automotive finance and electric utility industries. Strong communication, documentation, research, and reporting skills. Skilled with Microsoft Office Suite (Outlook, Word, Excel, Access, Powerpoint), Lotus Notes, Oracle Discoverer and Documentum.

PROFESSIONAL EXPERIENCE

BARTECH GROUP. Mar 2008-Nov 2008

Contract Technical Writer at DTE Energy, Detroit, MI on NERC Compliance Project

Supported DTE compliance with North American Electric Reliability Corporation (NERC) standards.

• Generated reports in Oracle-based plant performance statistics system and using as source document for data entry in Energy Information Administration (EIA) online reporting. Developed training materials to enable plant EIA-923 monthly data entry.

• Created Power Plant Orders (Policy/Procedure), reporting templates, and standard work instructions for use in various power plant processes including steam path appraisal, statistical reporting, facility ratings methodology, NERC compliance and communications, steady-state and dynamics reporting, and system restoration planning.

• In response to an EPA Section 114 Request, extracted data from data warehouse using Oracle Discoverer, converted data to comply with reporting format requirements, and output data to Excel. Drafted summary document to describe data provided.

• Prepared hard copy compliance binders for various NERC Standards to collate procedures, demonstration testing results, and related documents for use in annual document review and periodic NERC compliance audits.

SYNOVA, INC. Sep-Dec 2007

Contract Business Analyst at Chrysler Financial Services, Farmington Hills, MI on Contract Validation and Management Project

Created User Acceptance Test plan, conducted UAT, entered test steps in the Mercury Quality Center tool. Created Access queries to identify accounts and vehicles suitable for testing scenarios.

FORD MOTOR CREDIT COMPANY, Dearborn, MI 1986-2007

Ford subsidiary with 12,900 employees offering automotive financing products and services.

Procedures, Communications and Forms Supervisor 1993-2007

Administered all procedures and communications functions, leading global procedures team in procedural design and web delivery standards. Coordinated the work of six technical writers and 100 subject matter experts to maintain a web library of 2,000 procedures/process maps, 5,000 electronic forms, and numerous reference tools. Coordinated form purchase activity within $8M budget and managed form supplier relationships.

• Scheduled and facilitated a global procedures team representing North America, Latin America, Asia, and Europe in the development and implementation of global procedure standards and common purchasing, administrative, and collection processes.

• Tracked SME change requests and technical writer project work, producing metrics to evaluate and continuously improve the quantity and quality of publishing output.

• Administered annual system audits on shared network drives and document databases to ensure valid users and current operational content for Sarbanes-Oxley compliance. Created tools and checklists for internal self audits to support Sarbanes-Oxley compliance.

• Saved over $1 million in annual maintenance costs by driving project to consolidate three separate organizational procedure sets.

• Coordinated projects to revise procedures for two major restructurings that transitioned collections, account service, purchasing, and wholesale functions from 150 branches to six business centers.

• Increased end user satisfaction from 60% to 81% with 6-Sigma project to redesign North American policy and procedure website.

• Boosted technical writer output 100% with Information Mapping training and streamlined workflow.

• Served as Subject Matter Expert for project to outsource technical publishing aspect of policy/procedure maintenance, defining business requirements and interfacing with off shore vendor.

Procedure Analyst 1986-1993

Researched, wrote, edited and published procedures and related operational documents to support Ford Credit's field and staff financial service operations in 150 locations.

• Created and defined user requirements for Ford Credit’s first ever on line procedures repository, interacting with IT to migrate paper policies and procedures to searchable application.

• Centralized procedures writing function and developed North American format standards to improve usability.

• Developed e-mail user service on critical publications for field personnel to provide timely notification of operational changes.

• Designed, administered, and compiled results for annual user satisfaction surveys to identify systems enhancement goals.

• Initiated online historical publication database for operational and legal issue research reducing information retrieval time.

• Developed a detailed training plan for procedure analysts to prepare for project assignments and subject matter expert interaction.

• Defined and administered readability measures and used results to improve procedure content and increase efficiency.

EDUCATION

MA, English, Oakland University, Rochester, MI

BA, English Education, Michigan State University, East Lansing, MI

PROFESSIONAL DEVELOPMENT

Authorized User of Chemical-terrorism Vulnerability Information, Dept. of Homeland Security CVI training.

Enterprise Project Management, 6-Sigma Greenbelt and Design for 6-Sigma

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