customer service

**** ******* ****,

Arlington, Texas ***** 817-***-****

**********@*********.***

Lauren Fuhrman

Objective Pursuing an opportunity for growth and longevity.

Experience 2007-2008 (full time) Silver Leaf Resorts Inc Pantego, TX

No Show Operator

Box-dialer out bound call Center Representative.

Set up appointments to view resort

Place follow up calls for No Show to rescheduled appointment

2008-2009 (part time) Sonic Drive In Mansfield, TX

Carhop

Taking/Delivering orders

Work with food preparation and facility clean up.

Processed drive thru orders

Food line Expo and bagging station

Help with training of new hire carhops.

07/09-02/10 (part time) Riverside Golf club Grand Prairie, TX

Cart Host/Proshop Snack Bar

Greet Guest in a Friendly, courteous and efficient manner

Answering phones & scheduling tee times

Opening inside concession stand. Preparation of daily food

Restocking of Coolers, organization of dry storage

Serving/bussing tables. Also cleaned bathrooms

Circulating beverage cart throughout the course for distribution of beverages, snacks and food.

11/09-02/10 (fulltime) Novo1 Ft Worth, TX

Avis Budget/BMW/Stars/Mercedes

Worked with inbound & outbound calls for roadside assistance

Searching for callers profile & coverage/warranty information

Contacting second and Third parties to further assist caller

Maintaining all notes on file and detailed documentation of troubleshooting and customer complaints

Using information from caller to find their location on a map and getting 2nd party correctly navigated to location.

Main focus is to deliver outstanding customer assistance to get them off the side of the road and to safety

04/10-11/21/10 Blackfinn Saloon Arlington, Tx

Hostess/Cocktail/Food Runner

Greet Guest Navigate them to Bar, Restaurant, or Patio

Answer phone lines & relay messages. Taking to-go orders

Also trained new hire hostess’ and food runner

Managing floor chart and server rotation. Bussing tables

Serving tables, explanation of menu and drink options

Food presentation, expo line, and delivery of food.

Education May 2007 Juan Seguin High School Arlington, TX

High School Diploma

Tarrant County College (1 semester still planning on attending)

Skills Microsoft Office (Word, Excel, PowerPoint and Internet Explorer)

TABC certification, & Food handlers license.

Familiar with POS two-touch software.

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