receptionist
Resume:
Profile Summary
Dedicated cosmetology expert with extensive knowledge in technical aspects and clerical work required to maintain a business. Has experience in sales, customer service, and customer retention.
Key Skills
• Customer Service
• Customer Retention
• Sales
• Clerical Organization
• Tele-Communications Excellence
• Recruitment
• Mediation/ Dispute Resolution
• Employee Development and Training
• Marketing
• Ability to Adapt
• Inventory Management
• Ability to organize/prioritize work
• Ability to draw from and utilize numerous data sources
• Detailed oriented and can multi-task
• Maintenance and Upkeep
Business Experience
Apr.2008 – Mar. 2010 Sovereign Bank State College, PA Teller/Cross Trained PBR/ Head Teller Back up
Primary Responsibilities:
• Processing teller transactions
• Opening new accounts
• Reviewing accounts to be faxed
• Recognizing sales opportunities.
• Manage inventory levels and ensure that enough stock is always on hand.
• Referring new accounts
• Marketing Coordinator
• Make sure the branch runs smoothly when the BOM is not there
Nov.2008 – Mar. 2010 Viva Bella Salon State College, PA Hair Stylist
Primary Responsibilities:
• Understand customer needs and wants and cut and style hair in accordance with request.
• Ensure that entire store is completely clean and organized for business day
• Provide waxing and chemical services for customers
• Control inventory levels and ensure that ordering new product is done frequently to avoid loss of revenue.
• Answer the phone and take care of any customer needs.
• Handle appointment book and manage schedule for self and coworkers.
Accomplishments
• Received additional PBR and BSA training.
• Attended a technique color and cut class operated by Redken®.
• Received additional training of the newest styling and coloring techniques through classes operated by the Beauty Bar.
Past Employment:
Sept.2006-Nov.2008 Beyond Looks Hair Salon State College, PA Hair Stylist
June 2005- Apr.2008 Stuffingtown, USA State College, PA Asst. Manager
June 2005-Aug.2006 Beauty Bar Hair Salon State College, PA Hair Stylist
Education
Jan. 2009 PBR Training Montoursville, PA
• Attended PBR training and learned how to open and close accounts, perform maintenance on SAM, and policy and procedure. Received PBR Certification.
Sept. 2003- Dec. 2005 Empire Beauty School State College, PA
• Attended Empire and was educated in all techniques, chemical services, customer retention, and legal rights and requirements offered. Received Cosmetology License.
Volunteer and Community Service
• Volunteer coordinator for Red Cross Blood Drive
• Russian Baptist Church Youth Educator
Professional References
Michael Greenawalt
Wesco
Friend
Traci Kuntz
Bank Manager
Tawnya Swatsworth
Sovereign Bank
PBR
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