Quality Assurance Process Improvement

PAMELA J. SMITH

818-***-**** • *************@*****.***

Qualifications for Change Management Manager Position

Dedicated and detail-oriented professional offering extensive global experience managing, developing, and implementing enterprise-wide process improvements to promote corporate growth. Creative and results-driven leader with a proven track record of leveraging superior organization, decision making, and problem solving abilities to lead productive teams and resolve complex issues. Works well under pressure both individually and collaboratively to deliver goals on time while surpassing expectations. Strategic planner adept at developing and maintaining solid relationships with colleagues and clients. Possesses integrity and dynamic communication, coaching, motivational, and interpersonal skills. Areas of expertise include:

- Change Management - Quality Control - Software Development/Management

- Team Facilitation - Project Management - Product Development Lifecycle

- Needs Analysis - Regulatory Compliance - Risk Management

KEY HIGHLIGHTS

• Served as a member of Visteon Corporation’s 2005 Class B and 2005 SCAMPI A appraisal teams and created, executed, and monitored companywide processes, which ensured SW/SE CMMI Maturity Levels 2 and 3 were met; processes were comprehensible and widely received. Led gap analysis and process definition/deployment activities; closed all gaps.

• Supported and ensured the obtainment of ISO 9000 and SW-CMM Maturity Level 2 and Level 3 for an electronics division of Ford Motor Company.

• Led effort to successfully obtain customer required Capability Maturity Model Integration (CMMI) Level 3 in 2009 and 2010 for Pratt & Whitney Rocketdyne software organizations in Canoga Park, California and Huntsville, Alabama. Also was a member of the externally-led 2009 and 2010 appraisal teams, which used the Standard CMMI Appraisal Method for Process Improvement (SCAMPI) appraisal methodology.

• Successfully improved quality at Visteon Corporation by spearheading the definition/deployment of quality assurance audit processes, including the training, coaching and mentoring of audit personnel.

• Trained, coached, and mentored Visteon Corporation’s engineering personnel on-site at Shanghai, China and Chihuahua, Mexico on engineering processes. Also led a global process improvement/update team, which tailored and released to the Visteon process website, Chihuahua current-model processes to meet Chihuahua and corporate needs.

• Managed product development teams at IBM in building and revising submarine sonar system software. Also managed/led IBM development/deployment teams at Ford Motor Company and Visteon Corporation to meet process and quality improvement objectives.

• Secured a key contract for IBM due to successfully presenting a VME-bus display demo to the US Navy.

• Contributed to saving $5M for IBM’s software release activities by specifying requirements for an AN/UYK-43 memory database and REXX execs, which created a program that was utilized for AN/BSY-1 and other AN/UYK computer contracts.

CAREER TRACK

PRATT & WHITNEY ROCKETDYNE CORPORATION 2008 to 2011

Top rocket engine manufacturer in the United States

Engineering Process Specialist

• Co-directed CMMI Level 3 appraisal preparation activities, including gap analyses, interviewee preparation and mentoring, cost analyses, market feedback analysis for the 2009 Canoga Park, California and the 2010 Huntsville, Alabama software organizations. The appraisal activities were completed successfully on-time, as required by two key Pratt and Whitney Rocketdyne customer contracts. Received two Eagle awards: one in 2009 and the other in 2010 for the leadership and support of the engineering organization in its appraisal activities.

• Defined, developed, and deployed engineering standard process documents for the product development and process development teams at Pratt & Whitney Rocketdyne. Also co-administrated the Standard Work system used by Pratt & Whitney Rocketdyne for its processes and project tailoring artifacts.

• Audited the engineering activities at Pratt & Whitney Rocketdyne as part of its internal audit function.

VISTEON CORPORATION 2000 to 2007

Leading automotive supplier

Senior Process Engineer

• Co-directed all product development Standard CMMI Appraisal Methods for Process Improvement (SCAMPI) initiatives.

• Defined, developed, analyzed, implemented and managed documents and process improvements for several process areas/categories, including process management, process and product quality assurance, requirements management, configuration management, organizational infrastructure (including training), project management, and more!

• Spearheaded a process improvement engineering effort, which was over 50% of the process improvement budget. Managed budgets and quality assurance activities.

• Implemented process improvement requests to meet corporate objectives and key project needs.

• Devised, launched, and oversaw organizational processes and training strategies for engineering personnel preparing to join the engineering process group.

• Managed, mentored, and coached development teams, which were selected to pilot and/or deploy selected process improvement initiatives.

• Established and directed procedures for auditing engineering and product development processes.

• Developed auditor selection criteria and presented to senior management for approval; trained auditors, engineers, and managers on audit procedures.

FORD MOTOR COMPANY 1996 to 2000

Automotive manufacturer

Product Design Engineer

• Created and directed quality assurance and software process development/deployment initiatives.

• Co-managed software process improvement and assessment efforts.

• Trained and mentored software engineers, managers, and quality assurance auditors on released software development processes.

• Served as an SW-CMM assessment team member.

• Managed process improvement and quality assurance personnel.

COMPUTER HORIZONS CORP 1993 to 1996

Professional staffing company

Contractor/Product Design Engineer

• Oversaw Jaguar X100 software initiatives, including developing and conducting software integration test cases.

• Managed the software team and ensured system specifications were understood and properly implemented.

• Served as the peer review leader/administrator, created peer review procedures, and required usage by team during software document reviews.

• Audited electronics software products/processes, established requirements for future auditors, and implemented processes to ensure improved quality auditing.

IBM…………………………………Senior Software Project Manager Prior to 1993

Computer software, hardware and services manufacturer/provider

CREDENTIALS

M.A. /B.S., Mathematics, UNIVERSITY OF DETROIT-MERCY

Member, SOUTHERN CALIFORNIA SOFTWARE PROCESS IMPROVEMENT NETWORK

RECENT AWARDS

2009 PRATT & WHITNEY ROCKETDYNE EAGLE AWARD FOR LEADERSHIP OF THE ACTIVITIES LEADING TO SUCCESSFUL CMMI (CAPABILITY MATURITY MODEL INTEGRATION) MATURITY LEVEL 3 FOR CANOGA PARK, CALIFORNIA SITE

2010 PRATT & WHITNEY ROCKETDYNE EAGLE AWARD FOR LEADERSHIP OF THE ACTIVITIES LEADING TO SUCCESSFUL CMMI (CAPABILITY MATURITY MODEL INTEGRATION) MATURITY LEVEL 3 FOR HUNTSVILLE, ALABAMA SITE

2010 PRATT & WHITNEY ROCKETDYNE EAGLE AWARD FOR SUPPORT OF DIVERSITY TRAINING INITIATIVE

2011 PRATT & WHITNEY ROCKETDYNE AUTHOR AWARD FOR KNOWLEDGE MANAGEMENT INITIATIVE

Contact this candidate