Customer Service Sales
Resume:
Erika Paige Bitzer
******@*****.***
Objective Obtain a challenging position where I can effectively utilize my education, skills and experience in event coordinating and activity directing to make a positive contribution to the organization.
Skills • Three years Experience as Activity Director- Department Manager
• Five years experience performing duties as an Activity Director-Department Manager
• Highly motivated and proactive
• Strong ability to plan, organize, and complete tasks in a timely manner
• Able to work independently and under pressure
• Excellent customer service skills
• Proficient in computer software programs including but not limited to Microsoft Office Suite and Mac Suite
• Excellent communication and writing skills
• Strong business and negotiation skills
• Excellent ability to work effectively with all levels of management
• Able to understand diverse foreign cultures and customs
• Strong understanding of medical terminology, charting, and insurance including Medicare and Medicaid
Education Temple University
December 2007
• Bachelors in Tourism and Hospitality Management
Experience
Director of Recreational Therapy – Broomall Manor
Spring 2011 – Winter 2012
Plan, develop, organize, implement, evaluate, direct and supervise recreation and music therapy staff of eight employees. Ensure that all activities of employees are in accordance with current existing federal, state, local and corporate implemented standards, policies and procedures. Develop activity schedule for dementia and long term care units, supervise dementia team and sub-acute unit activities. Responsible for ensuring all federal MDS remains compliant for activity department. Responsible supervisor for documentation including resident assessments, care plans, MDS, and progress notes. Plan and implement special events and programs, care conferences and family meetings including managed care meetings, providing customer service, training staff and implementing new policies.
Assistant Director of Recreational Therapy - Broomall Nursing and Rehabilitation
Winter 2008 – Spring 2011
Organize, evaluate, direct, plan, develop, implement and supervise recreation and music therapy staff of eight employees. Create activity schedule for dementia and long term care units. Supervise and ensure that all activities of employees are in accordance with current existing federal, state, local and corporate implemented standards, policies and procedures in regards to the dementia team. Responsible for ensuring all federal MDS remains compliant for activity department. Carry all sub-acute residents on caseload. Plan and implement special events and programs, care conferences and family meetings in conjunction with Director. Responsible for documenting resident assessments, care plans, MDS, and progress notes.
Event Sales and Planning Assistant – Catering by Design
Winter 2007 – Winter 2008
Plan events, facilitate contacts with clients, prepare proposals, manage staff, prepare planning for event details, and coordinating vendors. Provide an initial face for the office, coordinate meetings and appointments with all planners and sales people, schedule and facilitate weekly company meetings.
JCCs of Greater Philadelphia Kaiserman Branch
Summer 2007 – Winter 2007
Front Desk/ Receptionist responsible for daily schedule of classes, events, programs and appointments, checking in all visitors and getting them visitor passes for specific areas and contacting staff member to inform them of arrival of customer and allowing members into facility.
Event Sales and Planning Assistant – Culinary Concepts
Summer 2006 – Winter 2007
Planning events, facilitating contacts with clients, preparing proposals, organizing staff, preparation planning for event details, coordinating vendors. Responsible for scheduling meetings and events for all sales people.
Internships JCCs of Greater Philadelphia Kaiserman Branch
Summer 2007 – Fall 2007
Event Planning and Programming Assistant Planning and Coordinating Events and programs including JFest, Community Health Fair, Senior Expo, Senior Travel Club, Mitzvah Mania and Kids time activity programs.
Mid-Atlantic Events Magazine
Spring 2006 – Fall 2006
Event Planning Intern Planning and Coordinating Events including Cirque du Soleil, Philadelphia DineAround, Princeton DineAround, Taste and Tour of the Countryside, and Moshulu celebration.
People to People Student Ambassadors
Summer 1999 – Summer 2003
Traveled extensively in educational setting geared toward the understanding of other cultures through their government, economy, culture and people, specifically traversed South Africa, Swaziland, Spain, Italy, Cayman Islands, England, Ireland, and Whales
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