Customer Service Sales

Gilbert Roland Guerra

***** *** **** ***** ***, Houston, TX 77049

Phone: 832-***-****

********.*******@**********.***

Entry Level Technical Support / Help Desk Adviser

Objectives

• To obtain a position in entry level IT and Technical Support with the chance for upward mobility through certification courses and continued education classes.

• To use my experience in customer service, sales and good general knowledge of software usability in Microsoft Office, Outlook and Photoshop for an IT level position.

Education

• May 1999 North Shore High School Houston, TX

High School Diploma / Honors Graduate

• August 1999 – May 2001, University of Houston, Houston, TX

Basics / Business Management

• August 2001- May 2003, San Jacinto Community College, Houston, TX

Basics/ Business Management

• January 2010-Present, University of Phoenix , Houston, TX

Software Development/ Information Technology

Certifications

National Academy of Sports Medicine: Certified Personal Trainer

CPR/ AED

Professional experience

September 2008 – Present BodyShrinx Online Personal Training

Houston, TX (www.BodyShrinx.com)

Business Owner/ Creator, Personal Trainer/ Health and Wellness Consultant

• Daily follow up of up to 50 clients via phone call, text message and email.

• Input of data into Microsoft Office and Excel spreadsheets.

• Daily calorie count and documentation of each individual client.

• Daily exercise design, along with follow up calls, emails, text messaging and web conferences.

• Conducting and performing live webcam exercise classes, 5 days a week.

• Marketing through social networking media, flyers, and face to face contacts.

• Daily use of Microsoft Office, Photoshop, video editing and webpage builder software.

• Conducting and performing outdoor exercise classes 4 days a week.

March 2005 - February 2008 Fitness Connection Houston, TX

Fitness Manager / Personal Trainer

• Director of fitness for the Personal Training Department

• Directed the fitness department in multiple locations within the same company

• Creating a team of certified personal trainers that are able to provide customer service as well as hit a monthly goal ranging from $30- $60,000 monthly

• Maintain an average $6000 monthly personal production goal

• Maintain a personal client base of new business and repeat customers

• Personal Training, Exercise Program Design, and conducting aerobics classes.

• Daily sales training and cross promotions with neighboring businesses

• Sales include personal training, supplements, and memberships

• Certifications in National Academy of Sports Medicine, Apex Personal Training, CPR and AED

May 2002 – February 2005 24 Hour Fitness Houston, TX

Personal Trainer

• Maintained a client base of 20+ clients

• Average monthly personal production was $3,500-$7,500

• Created Program Design Routines for one on one personal training

• Multiple Success Stories

• Daily sales goals of personal training and supplements

February 2001 – May 2002 24 Hour Fitness Houston, TX

Sales Counselor

• Membership Sales, Training Sales, Corporate Account Sales

• Cold Calling, Lead Calling, Follow up and referral calling

• Cross Promotion with neighboring businesses

• Daily Sales Training

Summary of Qualifications

Knowledge of Personal Training, Exercise Science and Nutritional Planning, Health and Wellness Coaching, Knowledge of Microsoft Office Programs and Basic Computer Systems, Sales Experience, Multiple years in production based positions, Daily Sales and customer service training.

Contact this candidate