phone sex operator

Objective

Obtain a Customer Service/Collections position with a lucrative company that is willing to utilize my skills, abilities and experience to effectively benefit the company as well as offer growth from within.

Professional Experience

Professional Skills:

• Effective sales and negotiating skills

• Demonstrated leadership skills

• Strong quantitative and analytical skills

• Outstanding interpersonal, written, and presentations skills

• Demonstrated excellent organizational skills

• Ability to work well independently and in a team environment

• Excellent interpersonal skills

• Accounts receivable

• Effective collections and skip tracing skills

• FDCPA training

• Telephone management

• Coaching, mentoring and training of new employees

• General accounting

Creditors Interchange Inc 4/2011-Present

Las Vegas, NV

3rd Party Collections

Contact consumers by mail and/or telephone to discuss their debts and to arrange and secure payments on the accounts placed with the Company. Obtain and document updated consumer location and contact information using accepted skiptracing techniques including the use of credit reports. Maintain accurate documentation of all efforts and actions taken in regard to consumer contact and collection efforts. Comply with the Fair Debt Collection Practices Act (FDCPA) and all other federal and state laws when performing any job duties for the Company. Comply with all Company policies, procedures and work rules.

Western Funding Inc 12/10-3/2011

Las Vegas, NV

Collections Rep

Receive inbound calls and made outbound calls on accounts delinquent 3-690 days. As a collector with WFI, I am responsible for collecting on unsecured loans and secured loans. We work on Megasys as a collection system. The loans are sub-prime loans and the consumer has been given a loan as a first time buyer or as a second chance. We are able to offer hardship programs and extensions on the loan if the consumer qualifies. Respond to customers with friendly, professional and knowledgeable manner. Negotiate offers to assist in helping the consumer while also meeting company financial goals. Work effectively with other team members to provide extraordinary support for external and internal customers. Identify trends and root cause consumer issues in order to create proactive long term resolutions.

Clearwire, LLC 2/2010-12/2010

Las Vegas, NV

Retention Representative

Receive inbound calls from Clearwire broadband users and overcome issues and concerns in order to avoid customer cancellations. Up sell and resell Clearwire services to customers calling. Respond to customers with friendly, professional and knowledgeable manner. Provide basic troubleshooting of wireless broadband, IP services, PC’s, wireless routers, Wireless modems, email, web services and miscellaneous personal computer software. Negotiate offers to save customers that align with company financial goals. Work effectively with other team members to provide extraordinary support for external and internal customers. Identify trends and root cause customer issues in order to create proactive long term resolutions to retain customers. Document customer requests, resolutions to customer issues, and negotiate with Customers in a clear and concise manner. Contribute to the design and implementation of efficiencies in processing customer requests, reporting issues to market offices, and general continuous improvement.

Academy Collections Services 02/2006-6/2007

Las Vegas, NV

Collection Representative

Performed collection services on charged off accounts to a 3rd party. Responsibilities included the collection of balance in full, offered settlements, and set up 2 or 3 part payment arrangements. Maintained account until the account was satisfied. Aware of and practiced FDCPA guidelines on a daily basis.

HSBC 06/2004-2/2006

Las Vegas, NV

Collections Specialist

Responsibilities included making outbound calls to card members with delinquent or over-limit balances to obtain payments on credit card accounts. In addition, Collectors adjust fees, review financial situations and arrange repayment programs for cardholders who communicate financial difficulties. Collectors are responsible to maintain documentation of all card member contact and location information via the on-line collections systems.

Education

Colorado Technical University 11/2010-Present

Bryman College 07/2002- 04/2003

El Segundo High School 09/1987- 06/1988

Skills

Administration: CUBS, Megasys, Procomm, Microsoft Office, Microsoft works, Microsoft Excel, Microsoft Access, Outlook, Adobe Acrobat, Data Entry, 10-key, 30 wpm typing speed, and Book Keeping.

Reference available upon request.

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