Travel Agent/Reservation/Customer Service/Receptionist
Resume:
JOVELYN D. OLTIVEROS
Deira Dubai, UAE
******.*****@*****.***
CAREER OBJECTIVE
To be able to work in a company where I can possibly put my acquired
skills and knowledge and to where my experiences can be utilized.
EDUCATIONAL ATTAINMENT
Bachelor of Science in Industrial Engineering
Batangas State University
Batangas City, Philippines
1997 - 2002
SUMMARY QUALIFICATIONS
. Highly competitive, self-starter who is organized, disciplined, and
goal-oriented
. Excellent ability in dealing with different level of people
. Work well under pressure situations, maintaining professional and
concerned manner
. Willing and enthusiastic to learn new skills
. Highly responsible and can work independently with less supervision
. Passion for growth
WORKING EXPERIENCES
Reservation and Ticketing Staff February 2010 - Present
Deira Travels and Tourist Agency LLC (IATA Accredited)
Dubai, United Arab Emirates
Duties and Responsibilities:
* Analyzes routing/itinerary and calculate best fare construction for
the customers
* Handle bookings/reservations for corporate as well as individual
accounts
* Issuing tickets of the passengers travelling to and from different
countries using Galileo System
* Re-issuing and refunding tickets
* Responsible for extracting customer requirements and passenger
information for travel purposes
* Sending/replying emails and fax necessary documents to customers
* Checking all the documents required and assist customers for
applying Dubai Tourist Visa
* Responsible for coordinating cash, check and credit card payment to
the Cashier
* Resolves customer queries by providing information
* Maintain good business relationship with clients and ensuring total
customers satisfaction
Art Work Quality Controller March 2007 - January 2009
Tripod Technology Corporation
Taoyuan, Taiwan, R. O. C.
Duties and Responsibilities:
* Computing the scale value of x and y of film
* Cleaning and separating film according to their design
* Scanning the design of film in the computerized system
* Repairing the damaged film
Production Line Leader November 2006 - February 2007
Velprint Corporation
Quezon City, Philippines
Duties and Responsibilities:
* Monitoring production process
* Preparing the materials needed in production operation
* Monitoring manpower daily output
* Preparing the product output needed for the delivery
* Encoding daily production report
Production Supervisor November 2003 - March 2006
Universal APA Corporation
Quezon City, Philippines
Duties and Responsibilities:
* Planning production schedule
* Monitoring & supervising production area
* Control the upper and lower limits quality of the product
* Supervise dispatching and deliveries
* Inventory control work
* Encoding operator's production report
* Preparing and analyzing production report
Production Analyst January 2003 - November
2003
Tyme Product international Corporation
Quezon City, Philippines
Duties and Responsibilities:
* Conducting time and motion study
* Preparing machine lay-out
* Arranging production line balancing
* Preparing and analyzing daily production report
SPECIAL SKILLS
* Computer literate (MS Word, MS Excel, Internet Explorer)
* Knowledgeable in Galileo (Reservation and Ticketing)
* Managing sales and Customer relation
* Knowledgeable in Time and Motion Study
* Knowledgeable in Line Balancing and Machine Layout
PERSONAL INFORMATION
Birth Date : May 17, 1980
Civil Status : Married
Nationality : Filipino
Religion : Roman Catholic
Visa Status : Residence Visa
I hereby certify that the above information is true and correct to the best
of my knowledge, belief and ability.[pic]
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