Customer Service Manager

Rhonda Baker

** ***** ***** *******

Woodson, Il

Phone: 217-***-****

E-Mail: **************@*****.***

Career Overview

Objective: An interesting position with a growing company.Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Core Strengths

Large cash/check deposits

Cash management

Floor set design and visual displays

Store maintenance

Inventory control

Customer service

Invoice processing

Conflict resolution

Strong organizational skills

Creative problem solver

Excellent communication skills

Listening skills

Problem solver

Fast learner

Strong client relations

Energetic work attitude

Fast learner

Training development

Markdown/promotional procedures

AP/AR

Manager Staff of 10 or more

Scheduling Staff

Payroll Budget

Ordering Store Merchandise

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Work Experience

July 2011 to November 2011

main street cleaners Jacksonville, Il.

front desk worker

greet customers handle clothing prepare orders

May 2006 to August 2009

JW Products Jacksonville, Il

Secretary

Take customer orders.

Computer work.

Daily production.

Inventory control.

March 1998 to January 2006

Fanning Oil C-store Jacksonville, IL

Manager

Supervised staff of 6-8 Made weekly schedules Inventory control Daily bank deposit Daily computer work Managed payroll hours Address customer service.

Greeted customers entering the store to ascertain what each customer wanted or needed.Prevented store losses using awareness, attention to detail and integrity.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Maintained cleanliness and presentation of stock room and production floor.Assisted customers with store and product complaints.Received multiple reviews acknowledging my level of dedication to excellent customer service.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Trained new employees by providing knowledge of specific store tasks and policies.Communicated with vendors regarding back order availability, future inventory and special orders.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

March 1997 to May 1998

Dollar General Jacksonville, IL

Assistant manager

Ordered merchandise Register operations Daily bank deposits Train new employees Manage payroll hours.

June 1996 to February 1997

Amerihost Inn Jacksonville, IL

Executive Housekeeper

Inspection of rooms Cleaned hotel rooms as needed Supervise staff of 8-10 Made weekly schedule Address customer needs Customer service Ordered inventory Managed payroll hours.

Educational Background

Jacksonville High School Jacksonville, IL

G.E.D

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