technician
Resume:
Greg Thomas
Oxon Hill Md 20745
--------------------------------------------------------------------------------
Objective
--------------------------------------------------------------------------------
Progressively assist, and intake knowledge in the managing, and training, of a corporation and or organization in which specializes in copier, fax printers and electronics from a sales/ marketing and technical stand point.
--------------------------------------------------------------------------------
Skills
--------------------------------------------------------------------------------
20 years Sevice Technician
20 years Supervisor/Manager Experience
20 years Customer Relations Background
Experienced in handling confidential paperwork
Current and previous knowledge working with MS Office Suites.
Knowledge in working with personal computers, and electronics.
--------------------------------------------------------------------------------
Experience
--------------------------------------------------------------------------------
NAUTICON, Gaithersburg, Md 2007-2008
Senior Field Technician
set up new equipments, installing, testing, maintaining equipment and taking care of problem accounts
Repaired and maintained copiers, fax machines, and laser printers
GT Digital-One , Newark De 1989-2007
Senior Field Technician
Provided one on one training to new technicians
Maintained accurate service logs, for the reporting issue of the equipment being serviced. Resolved issues via telephone to provide end user support.
Recorded arrival times of new technicians and implemented a shift structure that benefited the companies work flow, and status of work orders in which were being processed on a weekly basis.
Trained for proper diagnostic techniques and part order procedures
Took incoming calls to assist with equipment issues, wrote technician tickets to go out to service sites, in which needed technical support onsite.
Set up new machinery, for small business`s such as the networking of personal computers, fax machines, copiers and printers
Held training sessions to utilize training manuals and its importance
--------------------------------------------------------------------------------
Education
--------------------------------------------------------------------------------
RETS Electronics, Broomall, Pa 7/86
Electronics theory, troubleshooting of electrical circuit boards
Repaired and the assembling of electrical parts, electrical meters, and micro processing
Lincoln University , Jefferson City, Mo n/a
Basic Electronics
Contact this candidate