Customer Service Manager
Resume:
Jessica Wilnerd
Wichita, Ks ***09
Mobile: 316-***-****
Email: *********@*****.***
WORK EXPERIENCE
Redmond & Nazar LLC
Wichita, Ks
Legal Assistant/ Runner Hours per week: 40
Performs clerical tasks such as making copies of documents, opens and maintains legal files, researches, prepares and files legal documents with courts and other agencies, setting up billing statements/profiles, filing, preparing exhibits, handles multiple phone lines, uses multiple computer programs to create legal documents, correspondence and pleadings. Creates complicated spreadsheets using excel, performs word processing tasks and data entry, receives and transcribes legal dictation, reviews legal documents and identifies inaccuracies or omissions.
Capitol Federal Savings 11/2010 to 4/7/2011
Wichita, Ks
Vault Teller/ Teller II Hours per week: 36
Greet and direct customer’s, answer phone calls and direct where needed, handles confidential information, extended use of computer programs, writes correspondence, promote sales, receive and process money, distribute money, cash payroll checks, exchange foreign currency, receive loan payments, audit cash boxes, audit vault, distribute money to tellers, Processes a variety of basic customers account transactions, including proof work scan and balance, and provide prompt, courteous, and friendly service. Actively sells and cross-sells bank services, Exercises independent judgment, processes a variety of routine checking and savings deposits and withdrawals with limited supervision, sells cashier's checks, Sells and redeems U.S. Savings Bonds Processes mail transactions and night deposit bags, issues receipts, may perform vault duties such as ordering/shipping currency and coin and distributing money to tellers, provides some training for other tellers. Balances and assists other tellers in balancing, works in compliance with Bank Secrecy Act and other Banking regulations and help maintain a secure work environment
Wilcox Advanced Physical Therapy 10/2008 to 11/2010
Wichita, Ks
Rehab Tech / VP of Operations Hours per week: 34
Greet and direct patients, track and analyze expenditures and funding availability, answer and direct phone calls to appropriate area, typing, tracking and trending of data, order supplies/equipment, complete forms, faxes and copies, assists staff in retrieving labrotory, radiology, CT scans and other reports, maintain calendar for therapists and oversee and make patient/therapist appointments and oversee therapist schedule, coordinates referrals, receive and control mail and suspense items, write correspondence, extensive use of numerous computer programs (Microsoft Office, such as Outlook, Word, and Excel) for data and reports, compile and analyze data and prepare medical reports for therapists signatures, transcribe notes, maintain complicated medical records, insurance records and administrative files, update manuals and handbooks with current law and regulation changes, research and negotiate competitive prices for supplies, analyze procurement comparisons and make appropriate recommendations to management, oversee disposal of excess property, ensure adherence to security policies, utilize multiple word processing and budget programs, prepare and monitor insurance regulations, assist patients with physical therapy exercise programs and write scripts for continued care and signature of therapist.
Dillon’s 01/2006-10/2008
Wichita, Ks
Checker and Trainer Hours per week: 25
Greeted and assisted customers, balanced and reconciled money and prepared financial closing reports, cash register usage, answered multi-line phone, answered questions and directed calls, oversaw customer relations, oversaw and assisted with product returns, organized work schedules for employees for various shifts, assisted with problem resolution, trained, monitored and oversaw new employees on policy and procedures and utilized multiple computer software applications.
EDUCATION
Wichita State University
Wichita, Ks
Major: English Literature Undergraduate
Relevant Coursework, Licensures and Certifications:
Multiple English Literature courses, multiple psychology and sociology courses.
Butler Community College
Eldorado, Ks
Associates Degree 5/2008
71 Semester Hours
Major: Liberal Arts Associates
GPA: 3.3
Relevant Coursework, Licensures and Certifications:
Multiple English Literature courses, speech, statistics, multiple psychology and sociology courses
Boston University
Certificate in Paralegal Studies
Relevant Coursework:
Business leadership & law
JOB RELATED TRAINING
Type 60 wpm, experience with WestLaw, excellent customer relations, coordinates referrals, works independently, good problem solving skills, detailed oriented, ability to manage multiple priorities at once, positive attitude, good people ethics, cash handling, work within company guidelines, team oriented, strong communication skills (English Major), strong organizational skills, computer proficient, multiple database experience, cash register balancing, customer service, balanced and reconciled money and prepared financial closing reports, familiar in dealing with confidential information, and uses good judgment to make decisions appropriate to the level of responsibility.
REFERENCES
Jackie N. Williams
City Attorney for Topeka, Ks
Ed Nazar
Attorney Wichita Ks,
Jessica Lempke
Accounting Manager
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