Customer Service Years Experience
Resume:
CHARLES R. WILSON, JR.
Murfreesboro, TN 37129
Home 615-***-****
Cell 615-***-****
******@*****.***
SUMMARY
I am an accomplished professional with over 4 years experience in heavy industrial construction safety and 10 years experience in the residential building industry, 10 years experience in distribution management, 3 years experience in manufacturing management, production and scheduling. I am a Veteran with 3 years experience with the US Army Military Police Corp. I owned and operated a small business, manufacturing and installing custom countertops and cabinets. I am a high achiever with the ability to effectively communicate well with all levels of an organization. I have been commended for outstanding performance and significant contributions.
MANAGERIAL SKILLS
• Provided safety training and documentation at Division and Corporate levels.
• Developed excellent problem solving skills in dealing with customers, the general pubic and all levels of management.
• Master scheduling for single family houses and multifamily units within multiple projects.
• Assisted in developing and writing scopes of work for residential and industrial construction.
• Provided a safe working environment on both residential and industrial construction sites.
• Researched and designed new forms to meet department and company needs utilizing Microsoft Office software.
• Successfully supervised and provided on-going assistance in the development of start-up operation for distribution and manufacturing.
• Developed job descriptions, hired and trained personnel for distribution and manufacturing.
PROFESSIONAL TRAINING
2012 American Red Cross Instructor
• CPR, First Aid, AED and Blood borne Pathogen Instructor
2008 Construction Safety & Health
• OSHA 502 Train the Trainer Re-Certification
2004 Construction Safety & Health
• OSHA 500 Train the Trainer Course
2002 Construction Safety & Health
• OSHA 30 hour Training Course
EDUCATION
2002-2003 Rowan – Cabarrus Community College
• Industrial Safety ISC 112
1999-2000 Rowan - Cabarrus Community College
• Blue Print Reading
• Cost and Estimating Materials
WORK HISTORY
2008-2012 Gray Construction, Lexington, KY
Assistant Site Manager / Safety Coordinator
• Performed over 200 project specific safety orientation sessions for construction personnel.
• Conducted project safety and quality compliance audits daily.
• Tracked and reported safety and quality results weekly.
• Facilitated safety coordination meetings with subcontractor safety representatives.
• Preformed monthly safety meetings to 150+ construction personnel.
• Provided ongoing safety training to all levels of the organization and contractors.
• Facilitated OSHA Outreach 10 and 30 hours training.
• Managed and maintained Contractor Controlled Insurance Programs (CCIP) on projects.
• Managed all incident investigations.
• Recorded over one million man hours with zero incidents 2010
200*-****-**** Levitt and Sons, Murrells Inlet, SC Levitt and Sons declared Bankruptcy, Closed
Construction Project Manger
• Responsible for managing overhead budgets on divisional level.
• Managed starts, master scheduling, change orders and closing.
• Coordinated with planning and building officials.
• Managed all electronic reporting.
• Maintained zero recordable and lost time incidents from 2006 - 2008
2006 Levitt and Sons, Murrells Inlet, SC
Director of Customer Care
• Start up operations of Customer Care Department in new division.
• Responsible for scheduling all closing procedures.
• Responsible for Quality Assurance of all homes.
• Resolved all customer issues and complaints throughout construction.
2004-2006 Mainstreet Homes LLC, Murfreesboro,TN Mainstreet Homes LLC Closed Business
Homebuilding Manager and Safety Coordinator
• Training and evaluating six building superintendents.
• Assisted in writing and implementing scopes of work for subcontractors.
• Responsible for OSHA training of all company employees and subcontractors.
• Responsible for OSHA compliance to include documentation.
• Maintained zero recordable and lost time incidents from 2004 -2006
1999-2004 Ryland Homes INC., Charlotte, NC
Building Superintendent / Safety Coordinator / Customer Service Superintendent
• Residential building superintendent managing 60+ single family homes in 2003.
• Responsible for OSHA training to all building and customer service superintendents.
• Worked with OSHA inspectors during inspections of divisional project sites.
• Maintained zero recordable and lost time incidents from 1999 – 2004
• Responsible for safety inspections of all divisional project sites.
1997-1999 Self Employed, Sole Proprietorship Business, Concord, NC
Owner, Custom Countertops and Cabinet Installation
1995-1997 Eagle Electric Manufacturing Company, Charlotte, NC
Operation Manager, Distribution Facility
• Responsible for all distribution and logistics.
• Managed for 4 supervisors overseeing 125 employees on three shifts.
• Responsible for $5,000,000 in inventory.
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