Customer Service Sales
Resume:
MIKE BAKER
***********@*****.***
OBJECTIVE
To obtain a position that will utilize my skills and give me the opportunity to grow.
SKILLS
Excellent Customer Service - Strong Leadership Skills - Data Entry Experience
Strong Communication Skills - Multitasking Ability - Computer Applications
Team Player - Excellent Negotiation Skills - Strong Math Skills
EXPERIENCE
10/2006 - 02/2011 Wells Fargo Financial Vancouver, Washington
Collector: Level 2
Collected on a high paced dialer system and manual skip searching for financial cards front end, mid and back end.
Knowledge of computer applications i.e. Microsoft Word, Microsoft Excel. Microsoft Power Point, Internet Explorer and many more systems.
Assist supervisors with other special assignments.
Worked special queues as assigned.
Worked multiple business lines as necessary.
Coach team members for better performance.
Created fun, positive contests.
12/2005 - 9/2006
ACS
Portland, Oregon
Customer Service Representative
Worked on inbound dialer for Sprint / Nextel cell phones.
Provided customer service.
Troubleshooting various customer issues.
1/2004 - 12/2005 Rite Aid
Clackamas, Oregon
Cashier/ Photo Processor
Cashier for large drug store.
Kodak certified for running one-hour photo department.
Responsible for reconciliation of cash drawer each day, outstanding customer service, and opening and closing of store.
Assist with supervisory responsibilities.
Duties also include freight distribution, posting of weekly ad signs, and any other assigned duties as required.
01/2002 – 1/2004 Wells Fargo Home Mortgage Clackamas, Oregon
Sales Compliance Specialist/ Loan Processor
Started processing mortgage loans and refinances.
Moved to Sales Compliance, was on a team of 2, I was responsible for thoroughly reviewing each and every loan file to confirm our center was in compliance with all state and federal laws.
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