Customer Service Medical

ROBERT PEREZ

**** ***** ***** ****. ***# **C

Pompano Beach, FL 33062

Home 954-***-****

Cell 954-***-****

********@*****.***

Objective:Seeking a challenging position in the Administrative field.

Allowing me to utilize my skills and education to contribute to the

Organizations over all success.

Education: Meditec (2009/2010) Layton, Ut. Medical Coding/Billing

Anatomy and Physiology

Medical Terminology

Medical Insurance and Managed Care

Government Insurance Programs

Medical Documentation, Evaluation and Management

Understanding confidentiality/ HIPPA compliance

Health Insurance Claim Forms: CMS 1500 and UB92

Proper ICD9, CPT/HCPCS Coding, Coding References (AHA Coding Clinic, AMA CPT Assistant, AHA Coding Clinic HCPCS)

DRG optimization and LMRP Compliance

3M Coding and Reimbursement System (3M Encoder)

Electronic Data Interchange and Modifiers

Proper Management and execution of various Medical Insurance plans and programs

College:

Broward College: (2004) A.A. in Pharmacy

Graduated with highest honors.

Certifications and Licenses:

Medical Coding/Billing C.C.S. (Meditec) 2010

Class D Security License State of Florida

Languages: Fluent in English and Spanish

Skills: Windows, Microsoft Office Suite (Excel/Word/Outlook/PowerPoint/etc.),

Internet, Typing Speed: 40 wpm: Knowledge of all types of hardware and

Software. Very computer savvy.

Work Experience:

Meditec: (2009-2010)

C.C.S. Coding course with

550 hours and 6 months actual

Coding work experience.

Black Diamond Services 2009-Present

Manage front desk and serve as Admin. Assistant to Managers and Supervisors for a Medical Workman’s Compensation Company. Maintain and Correct Medical records in company data bases. Responsible for Creating Excel spread sheets with proprietary information. Answer phones and assist customers with problems related to Workman’s Comp. insurance. Route calls accurately and quickly to appropriate personnel. Work with Outlook Mail to respond to all questions from agents and supervisors. Special Achievements: Member of the Safety committee; where I helped develop and implement the company’s Safety program. Recently Named; Employee of the Month.

AT&T INC. 1978 to 2009

Systems Administrator assistant/ Technician, Fort Lauderdale, Florida (1988-2009)

Reported to Network data center supervisor, with responsibilities to diagnose, test and repair central office equipment and facilities used in providing high quality network switching, and special services. Translations and trouble shooting of high level circuits via center computers and terminals with specialized applications. Reviewed and Interpreted technical on line documents to follow standard operating procedures. Promoted to Network Center Systems Administrator’s Assistant…with high priority duties of password changes, upgrading computer systems, reports, trouble shooting both hardware and software problems, and resolving all issues with the applications employees used. Facilitated hardware repairs and maintained entire telephone system for center. Created and updated all proprietary employee information using Excel/Word, and other specialized applications.

Customer service Representative, Fort Lauderdale, Florida (1978-1988)

Reported to Customer service call center supervisor, with responsibilities to serve customers, by discussing, and handling, inquiries pertaining to billing, products & services and complaints by phone. Answered in-bound calls pertaining to service order requests from customers, inputting them via on-line systems for installation, removal or change of service in an efficient, professional, and courteous manner. Negotiated billing inquiries, adjustments, and complaints. Served as relieving supervisor and became an instructor for new employees.

References: Available upon request

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