Accounts Receivable Manager

DOMINIC CIOFFI

** ********** ***** ****: 973-***-****

Sparta, NJ 07871 E-Mail: ********@*****.***

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SUMMARY OF QUALIFICATIONS:

Over twenty seven years of successful and progressive experience in customer base management which includes accounts receivable, billing, dispute management, revenue management & analysis, cash forecasting, credit & collections management & analysis. Proven ability to take charge of all situations using exceptional problem solving, decision making, analytical, computer and people skills in achieving maximum efficiency. Excellent communication and management skills accompanied with the ability to motivate and interact effectively with all levels of management, staff and clients.

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SKILLS:

Ÿ SAP, JD Edwards, Great Plains, AccPac and MAS 90

Ÿ Windows XP, AS 400, Mainframe

Ÿ Microsoft Excel (High level user execution and macro programming)

Ÿ Microsoft Access

Ÿ Microsoft Word , Powerpoint, Harvard Graphics, Aldus Pagemaker

Ÿ Microsoft Outlook

Ÿ Oracle

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EDUCATION:

WILLIAM PATERSON UNIVERSITY

B.A. 1982 – Business Administration

REFERENCES FURNISHED UPON REQUEST

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EXPERIENCE:

MANHATTAN INFORMATION SYSTEMS (02/09 - Present) New York, NY

Multi-Million dollar leading provider of end-to-end IT solutions in the Northeast which includes hardware and software sales, service, on-site and remote support, network monitoring, 24x7x365 response, training, e-Learning, IT staffing, consulting and design.

Manager Accounts Receivable, Credit & Collections & Billing

• Responsible for the overall management pertaining to all activities required to ensure an accurate financial billing, collections and accounts receivable system which includes cash forecasting, credit functions, chargeback identification, research and resolution, vendor compliance, tracing sources of error, correcting billing records, processing final billings, reconciling errors, accuracy of charges on customer's bills, issuing credit adjustments of customer claims, investigating, granting, and controlling credit, maintenance of accounts receivable sub ledger, reconciling and creating journal entries to general ledger for a:

a. $20 million accounts receivable base

b. 2,000 client customer service base

c. 100,000 lines of chargeback and claim items

• Determine the amount of credit to be extended and recommends amount of working capital necessary to finance accounts receivable and to provide reserves against bad debts.

• Investigate credit standing of new customers.

• Arrange terms of payment, and follow up on collection of accounts.

• Conduct special studies of economic conditions in same industry.

• Visit existing and potential customers to investigate credit and collection matters and to foster good credit relationships between customer and company.

• General Reporting- Prepare and distribute cash collection, DSO and chargeback report monthly.

Ÿ Familiar with all types of chargebacks with the ability to dispute & recover unauthorized chargebacks.

Ÿ Ensure timely and accurate daily payment application and daily proof and control process.

SONY MUSIC/SONY BMG MUSIC ENTERTAINMENT (03/93 – 01/09) Lyndhurst, NJ

$5 Billion international entertainment company of the Sony and BMG Corporations involved with the manufacturing, distribution, sales, marketing, customer service and artist relations for various major record labels as well as other smaller record labels and film companies.

Manager - Customer Financial Relations

• Responsible for the overall management of the customer service base pertaining to accounts receivable, deduction dispute management and collection functions and processes.

Ÿ Developed, maintained and distributed daily, monthly and yearly budgets and forecasts pertaining to cash collections, forecasts, DSO, Bad

Debt and accounts receivable balances.

Ÿ Project manager for conversion of new global distribution computer, imaging and work flow system.

Ÿ Designed and implemented automated cash application process integrated within JD Edwards accounting software.

Ÿ Management of Financial/Sales Customer Relations area which includes:

a. $350 million accounts receivable base

b. 5,000 client customer service base

c. 400,000 lines of chargeback and claim items

d. Sales Services and Billing operations

Ÿ Worked with 3rd party credit review to manage and administrater the credit review process/establishment of credit lines and the review and

approval process with internal management and field personnel.

Ÿ Financial Statement analysis and reccomendations.

Ÿ Maintained all activities pertaining to the accounts receivable sub ledger.

Ÿ Monthly General Ledger account analysis and reconciliation.

Ÿ Deduction Management & Vendor Compliance.

Ÿ Developed and managed Merchant Services system and process flow for all On-Line business activities utilizng credit card processing and

online checks.

Ÿ Hosted and participated in on going national and branch customer account reconciliation's.

Ÿ Monitored and improved all accounting and treasury related issues and controls.

Ÿ Consistently improved departments efficiency and productivity.

Ÿ Applying control policies and procedures.

Ÿ Coordinated and controlled all department activities, projects and communications.

Ÿ Issued specific internal and external customized reports.

Ÿ Liason with Treasury, Corporate Banking (JP Morgan Chase), Merchant Bank (Payment Tech).

Ÿ Reported directly to VP.

Ÿ Managing a staff of 20.

REISS MEDIA ENTERPRISES, INC. (10/89-3/93) New York, NY

$30 million international distirbutor of pay and pay-per-view television programming and consulting services for the Request TV and Guest Cinema networks as well as the Japanese WOWOW network.

Manager of Accounts Receivable/Billings/Royalty Reporting (10/90-03/93)

Ÿ Management of entire billing and royalty operations which included:

a. Customer service, billing and accounts receivable base

b. Cash application, credit and collections

c. Royalty reporting

Ÿ Cash flow management, forecasting and analysis.

Ÿ Revenue/cost management, forecasting and analysis.

Ÿ Statistical product performance reports.

Ÿ Product P&L analysis reports.

Ÿ Contract analysis.

Ÿ Extensive internal and external communication with clients, studios and vendors.

Ÿ Hosted and participated in monthly studio audits.

Ÿ Designed and implemented new billing and collections system.

Ÿ Designed and implemented new royalty reporting system.

Ÿ Reported directly to V.P. of Finance & Controller.

Ÿ Managed a staff of 8.

REISS MEDIA ENTERPRISES, INC. (10/89-3/93) New York, NY (con’t)

Business Manager - Guest Cinema (10/89-10/90)

Ÿ Management of the day to day financial and affiliate relations activities for this satellite delivered national

Ÿ pay-per-view network for the lodging industry.

Ÿ Developed and maintained billing system.

Ÿ Credit and collections management.

Ÿ Affiliate D&B ratings and ratio analysis reporting.

Ÿ Constructed annual budgets.

Ÿ Prepared monthly forecasting and sales performance reports to upper management.

Ÿ Created business plans, statistical information reports and P&L summaires.

Ÿ Evaluated and analyzed proposed acquisitions, dispositions, restructuring and prospective financial information.

WANG LABORATORIES, INC. (09/83 - 07/89) New York, NY

$3 billion manufacturer and distributor of computerized office automation equipment and software.

Financial Analyst/Supervisor

Ÿ Managed accounts receivable/payable, collections, billing, inventory control, and other related financial functions.

Ÿ Preparation and evaluation of annual budget packages.

Ÿ Creation and distribution of monthly revenue and expense performance and analysis reports.

Ÿ Reported directly to District Controller of a $50 million sales district.

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