Manager Customer Service

Juanita Medina

*** *. ****** **. *** Waukegan, IL 60085 224-***-**** ****************@*****.***

February 15, 2012

Hiring Manager

Waukegan, IL 60085

Dear Hiring Manager,

I am submitting my resume for employment consideration as a pharmacy/ patient care coordinator where implementations of key strengths are vital in patient care and documentation

I obtain high level of maturity; possess extensive backgrounds both in health care and human services industries that have allowed me to develop a core set of communication skills in a patient healthcare environment.

• Strong oral and written communication skills

• Attention to detail

• Knowledge of the industry

• High standards of conformity and compliance

• Strong commitment to customer satisfaction

I have enclosed my resume for review. I look forward to meeting with you so that we can further discuss career opportunities and my related qualifications.

Sincerely,

Juanita Medina

Juanita Medina

________________________________________

731 McAree Rd. # 2FT Waukegan, IL 60085 224-***-**** *****-****************@*****.***

OBJECTIVE

Position in patient care services that will allow me to utilize both my extensive technical and customer service skills

SUMMARY OF SKILLS

• Ability to maintain the confidentiality of the patient record and health information

• Ability to review patient case histories and become familiar with patient treatment plan goals

• Provide basic health care according to the age and requirements of the patient

• Ability to document observations, interventions and group activities in the patient record

EDUCATION

North Park University, Chicago, IL

Bachelor of General Studies Minor Psychology, Dec. 2006

Concentration: Human Development G.P.A: 3:35

COMPUTER SKILLS

Windows 7, Microsoft Office Suite, Outlook, Lotus Notes

Data Entry, 60 wpm, Internet Web Search, E-Mail, Scanner, Fax

EXPERIENCE

Wyse EyeCare Northbrook, IL 5/2010-Current

Document Specialist

Create digital imaging for patient’s surgical documents

America’s Best, Waukegan, IL 5/2011-10/2011

Contact Lens Technician; Key Carrier

• Ensure all inventory control procedures are implemented

• Manage contract lens supplies

• Responsible for opening and closing store functions when scheduled

Abbott Laboratories, Abbott Park, IL 4/2007-/2009

Document Specialist

• Drafted and edited correspondence, memos, presentation as required

• Proactively organized and updated global medical information records

• Assisted department in achieving compliance with record holds and destruction schedule

Waukegan Public Library, Waukegan, IL 8/2004-3/2007

Administrative Assistant

• Coordinated and managed meetings with internal and external stakeholders

• Handled matters with utmost discretion and maintained confidentiality

• Managed schedule, incoming calls, files and mail

On the Border-Restaurant, Deerfield, IL 6/1998-6/2003

Service Manager

• Supervised 35 employees and coordinated daily functions

• Implemented sales incentives for servers and bartenders

• Assisted with weekly inventories

Eye Care Center

Outreach Eye Care Services Coordinator 8/1984-5/1997

• Performed diagnostic testing (VF, OCT)

• Scribed for Doctors

• Coordinated optical services for patients as needed both eyewear and lens options

Contact this candidate