Customer Service Objective

Alexa L. Hernandez

*** *. ***** **. #** Bronx, NY 10454 Tel. 646-***-**** or 631-***-****

Objective I am a highly motivated, innovative, individual, with over five years’ experience working in customer service. I am energetic and passionate about all of the things I do. I understand how to create an environment that attends to the needs of the patron, while maintaining the goals of the company and increasing revenue through excellent service. I am egger to work within a forward moving company where I utilize previous skills and expertise.

Experience Secretary/Improvise

2009 to 2011, Bronx, N.Y.

Collate information.

Liaison with internal and external contacts.

Set up and maintain filing systems.

Organize and coordinate meetings, conferences, events.

Prepare and manage correspondence, reports and documents.

Receptionist/Vantage

2009 to 2009, New York, N.Y.

Answered phones.

Took messages.

Typed work order tickets.

Communicated with tenants by phone.

Sorted mail.

Faxing, filing, indexing etc.

Mailroom Clerk/ Touro College

2008 to 2009, New York, N.Y.

Assisted professors and students with inquire.

Successfully handled phone calls, took messages.

Alpha indexing, faxing, delivered packages to other sites.

Collate mail for different departments and mailing.

Make copies for professors or staff.

House Keeper/J&R Cleaning

2004 to 2007, Brooklyn, N.Y.

Ensure safety by maintaining a clean and sanitary environment

Clean building floors by sweeping, mopping, scrubbing etc.

Clean and disinfect garbage cans and waste barrels.

Dust all ledges, tables, desks and other surfaces.

Clean windows, glass partitions and mirrors etc.

Education Touro College New York, N.Y.

2008 - Present

Associates of Arts.

Bachelors of Psychology

Dean’s List: Spring 2008, Fall 2008, Spring 2009, Fall 2009, Spring 2010.

ACS Certified Child Care Provider.

References Furnished Upon Request

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