Customer Service Manager

Paul M. Rodarte

*** ***** *** ***** *******, TN *7865

865-***-**** /***********@*****.***

Summary Statement: My best qualities are my people and communication skills. I am resourceful team player, partnered with a high level of loyalty, integrity and drive.

Summary of Qualifications:

20+ years of management experience

Analyze and resolve problems effectively

Work well independently or as a team player

Highly motivated

Self-starter and a team leader with good people skills

Organized and detail oriented

Strong verbal and written communication skills

Employment History:

People 2 Places Transportation, Jan 2009 – Jan 2011 Jefferson City, TN

Medical Transportation Driver – Initiated superior Customer Service to clients, and encouraged client referrals from their friends and family increasing productivity. As a result, the company had to hire 8 to 10 drivers to accommodate the increase in patients. Patient load increased more than 25% from my management and marketing efforts.

Artistic Image Studios, Sept 2000 – Present Seymour, TN

General Manager - Used a combination of Customer Service and Outside Sales to contact a wide variety of people to solicit commissions for the Artist/Owner. Increased market penetration by streamlining the accounting, and credit departments. This created at least 30 percent more time for marketing, public and media relations. Utilized various financing plans for customers

Action Bolt, Mar 2003 – Mar 2005 Knoxville, TN

General Manager – Inside / Outside Sales and equipment repair. Brought a 125,000 product inventory from an extreme loss into a profit making business while increasing inventory by over 20 percent. Partnered a computer data bank with bar code pricing system for direct correlation to actual product inventory. Utilized the Quick Book system which streamlined 15 labor hours per week. The new record keeping system resulted in more effectively reordering of products. Most of the above actions resulted in taking the company from a weekly loss of hundreds of dollars to a net profit of hundreds of dollars. The whole process took about 9 months to accomplish.

Golden Corral, Aug 1999 – Sept 2000 Chattanooga, Knoxville, TN

Kitchen Manager – Taught and trained the 85 member staff how to serve, cook, do prepatory work, and run a cash register. Demonstrated to the servers how to serve using positive customer service, while managing multiple tables at one time and keeping customers happy. Trained the cooks how to be organized and detail oriented in order to keep food on the respective bars. Taught prep cooks how to rotate products with FIFO method, use day dots and made sure the respective products were well within the safe temperature zone. Transferred to Knoxville, opened new location, supervised and trained new employees.

U.S. Air Force – Apr 1979 – Jul 1999 Dobbins ARB, Atlanta, GA

Yokota AB Japan, Plattsburgh AFB, NY

Office Manager & Paralegal Manager – Taught and trained subordinate Airmen on general office administration; personnel; finance; and other aspects of military administration. Was awarded Airman of the Year during a major campaign because of strict compliance to war procedures. Unit’s First Sergeant, worked for Unit Commander administering and disciplining personnel as needed. Received training as a Paralegal and was sent to the Headquarters, Air Force Reserve Judge Advocate Office. Was selected out of 100 specialized paralegals for my legal knowledge and expertise in handling cases. Was the most sought out Paralegal by various Air Force Attorneys for my 98% win ratio with whatever case I was presented.

Education, Certifications, and Training:

Board Certified Notary Public

Coastline College Fountain Valley, CA

BS in Quality Assurance, Industrial option, minor in Business Management

College of the Air Force Various Bases

• Numerous classes in inventory management, supervision/management, accounting and finance, personnel (Human Resources), Train the Trainer and other related clas

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