Manager Customer Service
Resume:
Virginia L Winter
***** *. **** ****** ***. E-***
Phoenix, AZ 85023
***********@*****.***
Profile: Detail oriented, analytical professional, results-focused, multi task organized with 13 years experience as Office Manager, assistant to Campus President and management team with support skills with proven record of excellent work ethics.
Professional Experience:
1999 – 2012: Anthem College Online (formerly High Tech Institute)
2005 – 2012: Anthem College Online
Business Office Manager
Position includes maintaining accurate records for over 1700 students, preparing daily, weekly and monthly reports, and supporting the daily operations of the school and its more than 150 employees by ordering all necessary supplies. In addition, I supervise the reception staff, assist the Campus President with special projects, process the payroll, order all supplies, make travel arrangements, book conference rooms set up meeting facilities and complete special tasks as assigned to me.
2004 – 2005 Anthem Education Group
Corporate Internal Auditor
Position included monthly visits to other Campuses to verify all student records are in place and accurate; ensuring all Company Policies and Procedures are being followed; and checking audit results against the standards of accreditation.
2002 – 2004 High Tech Institute - Las Vegas campus
Office Manager
Position, at this start-up campus, included attending to all departmental needs to ensure the school ran properly. Functions were to prepare daily bank deposits, order all supplies, prepare daily, weekly and monthly statistical reports, submit payroll, maintain all student records, and supervise the front desk phone staff as well as the academic and enrollment processors.
1999 – 2002 High -Tech Institute - Minnesota campus
Student Service Manager
Position included responsibility for maintaining satisfactory student retention rates, the planning and implementation of quarterly graduation ceremonies, assisting with the finding of part-time employment, preparing of special student schedules, interfacing with the education department when there were student related problems, assisting with other living issues such as transportation and temporary housing, and meeting with students and/or family members relating to academic issues. This was accomplished for a student body of 600 plus students.
Skills: Multi-line phone systems Customer Service
Computer Word, Excel, Outlook Fax-Machine
Xerox Machine Accounting AP/AR
Purchasing 10 key by touch
Payroll Processing Travel Arrangements
Calendar Management Conference set up
Concur – Expense Expert Citrix-Canpus-Vue
References:
Are available upon request.
Contact this candidate