Customer Service Manager

Lisa Miller

**** **** ******* ******

Belton, South Carolina 29627

Cell: 864-***-**** 864-***-****

Email: **********@*****.***

QUALIFICATIONS:

• Work well without supervision

• Computer literate.

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

06/2010-11/2011Williams-SonomaPompano Beach, FL

Administrative Assistant

• Updated workbooks, spreadsheets, and databases using Microsoft Office.

• Prepared returned merchandise for return to distribution center.

• Routed and confirmed deliveries.

• Took calls from customers and stores about delivery issues. Customer Service.

• Maintain/run office in managers/owners absence

01/07-03-10Carl’s FurnitureBoca Raton, FL

Office Manager

• Entered and verified all orders.

• Investigated and collected on past due accounts.

• Liaison between customers and factories, customer service and delivery office. Customer Service.

• Supervised employees, wrote schedules and payroll.

• Maintained office in Store Managers absence.

06/04- 08/06 Wal- Mart Margate, FL

Personnel Manager

• Maintained personnel files for over 400 employees.

• Conducted interviews and administered pre testing.

• Conducted the new hire orientation.

• Handled open enrollment for all employees.

• Trained new hires

• Investigated all payroll issues and maintained payroll system.

11/89-1/00 Sears Pompano Beach, FL

Sales

• Commission sales in jewelry and shoes

• Special orders

• Helped customer obtain credit accounts

EDUCATION:

06/1987 High School DiplomaChurchville-Chili High SchoolChurchville, NY

07/2006 Associates Degree Keiser University Ft Lauderdale, FL

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