Customer Service Medical Assistant

Jeanette Mendez

Moreno Valley, Covina

Mobile *: 626-***-**** Mobile 2: 626-***-****

Email: **********-@*******.***

OBJECTIVE

Organized, responsible, outgoing, and helpful Bilingual-Spanish receptionist ready to take on a challenging position.

SKILLS

Filing & Faxing

CPT/ & ICD - 9coding

Insurance Verification & Eligibility

Referrals

Phone Etiquette

Appointments

Typing 40 WPM

Computer Literate

Microsoft Office

Outlook

Quickbooks

Medisoft

Vital Signs

Injections

Venipuncture

Capillay Punctures

Bandaging and Splinting

Specimen Collection

Specimen Processing

Infant Measurements

Growth Charts

EKG

Holter Monitor

Ear Lavage

Nebulizer

RIT’s

PFT

Urinalysis

Visual Acuity

Audiogram

Sterile Technique

Tray Prep

HIPAA and OSHA Compliant

EDUCATION

Fullerton College, Fullerton, CA 07/10-03/11

General Education - RN

Kaplan College, Riverside, CA 08/09-05/10

Medical Assistant Diploma

EXPERIENCE

American Media LLC. Riveride, CA CUSTOMER SERVICE 10/11-present

Answer phones, run credits, call customers (to welcome them), help customers when they have problems with their service. Print out cards, and send to customers that have a balance.. greet customers. Pull-out and file charts.

Rejuv Laser Spa, Temecula, CA Medical Assistant/Lifestyle Counselor 06/11-07/11

Front office Reception, answered phones, greeted patients, created new file as needed and managed files. Collected payments for services and generated invoices.

File patient charts from previous office visit, prepped examination rooms for treatments and consultations. Pulled charts for daily appointments, roomed patients, measured vital signs, documented on progress notes, injections, wound care, dispensed oral medications and vitamins with doctor’s orders. Removed biohazardous waste in appropriate containers for disposal. Followed HIPAA and OSHA guidelines.

Hampton Medical Clinic, Riverside, CA Externship for Medical Assistant 03/10-05/10

I assisted with blood draws, vaccinations, vital signs and EKG’s. I assisted with front office as well as back offices practices included filling, charting, and follows-up. I worked with adults and pediatric patients.

Dubois Institute, American Reads Program Tutor 03/09-05/10

Assisted with after school reading assistance through America Reads Program. Provided one on one homework assistance, as well as additional tutoring service. Handled projects for the students, provided progress updates to parents and staff.

Adam’s Motor sports, Riverside, CA Volunteer 01/09-01/11

Customer service, advertisement, handing out flyers.

CERTIFICATES/AWARDS

CPR/AED Certified Perfect Attendance Honors Awards

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