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Customer Service Manager

Location:
Jackson, MS, 39043
Posted:
January 26, 2011

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Resume:

KELLY BLOSSOM

P. O. Box **** Brandon, MS *****

E-Mail: sxykjr@r.postjobfree.com cell: 901-***-****

An accomplished manufacturing professional with skills in operations, quality, project management, lean manufacturing, material planning and logistics, safety and ergonomics, and engineering. Expertise in lean manufacturing and cost-cutting initiatives within complex manufacturing arenas. Proven ability to bridge production and business goals to provide efficient and effective solutions. Excellent communication skills, with emphasis on building strong client relationships. Quick learner that rapidly adapts existing experience to new situations. Readily adjusts leadership style to train, empower, and motivate diverse, multi-cultural groups to achieve extraordinary goals. highlights

ENERGY CONVERSION SYSTEMS (ECS), Pelahatchie, MS Nov 2005 to May 2006 professional

experience

Quality Manager

Achievements: Developed plant initiatives to regain Ford Q1 supplier status (achieved March 2006). Implemented quality procedures and documentation to get plant ISO certified (achieved Feb. 2006) and TS certified (audit scheduled for May 2006). Launched five (5) new programs including gaining PPAP approvals. Developed quality plans for new products, interpreting customer specifications for manufacturing feasibility and measurement capability. Established new gage calibration and preventative maintenance program.

Responsibilities: Manage quality engineers, inspectors, dock audit personnel, and receiving personnel to achieve corporate quality goals. Communicate with customers to address quality-related issues, and negotiate where appropriate. Evaluate conformance to specifications and prove process capability. Conduct statistical studies of process capability and control, and provide recommendations to engineering and production. Investigate product and process issues for cost reduction and quality improvement.

ELECTROLUX HOME PRODUCTS, Springfield, TN Sep 2003 to Nov 2005

Supplier Quality Manager/ Lean Manufacturing Manager

Quality Responsibilities: Built a strong, cohesive quality department (of 117 employees on three shifts) to lead problem-solving activities and increase process efficiency. Designed and implemented a pay-for-performance program. Led cross-functional teams to analyze customer complaints and develop recommendations for corrective action. Developed clear and concise work instructions and visual aids. Designed quality program to verify parts from internal suppliers.

Developed a supplier certification plan including implementation of PPAPs, CARs, and supplier charge-backs associated with production disruption. Trained staff in standard root cause analyses, error-/mistake-proofing, and PPAP. The certification plan reduced the cost of quality 44% and overall supplier PPMs 81.1%. Evaluated and developed potential external suppliers.

Operations Responsibilities: Ensured employee safety, daily production goals, process improvements, economical/budget conformance, and acceptance of product to customer requirements. Improved material flow. Drove performance measures such as on-time delivery (customer and supplier) inventory accuracy and turns, safety, and cost reductions.

Lean Responsibilities: Analyzed inventory usage and scrap. Made recommendations and implement any appropriate actions to minimize loss, reduce inventory, and increase inventory turnover that would support inventory level objectives and meet customer service requirements. Implemented scrap reduction program reducing scrap-cost 54.6%.

PROCESS PROFESSIONALS INC. Jul 2001 to Dec 2008

Consultant

Continually studied emerging manufacturing techniques & solutions & how they can be leveraged for strategic growth of the business & to benefit the client base. Prepared presentations, proposals, & required needs analysis. Developed & managed project schedules, projections, & budgets. Responsible for all day-to-day business operations, financial analysis (including P& L), & customer service. Led companies through change & organizational restructuring.

FORD MOTOR COMPANY, Hazelwood, MO Feb 2000 to Oct 2001

Supply Chain and Quality Manager

Reduced variability utilizing various statistical analyses and standard manufacturing best practices. Developed contract agreements with suppliers including cost reductions. Adjusted constraints working with suppliers through transportation and warehouse planning to facilitate optimum performance at lowest cost. Responsible for the development, coordination, and monitoring of program strategies and supply chain objectives.

Body Area Production Engineering Manager

Lead operations with a focus on employee development to assure high levels of consistent productivity, product quality and on-time delivery in a safe working environment. Scheduled maintenance of equipment. Eliminated causes of downtime. Led a team of both hourly and salaried employees (~212); allocated resources and authorized expenditures. Communicated expectations and conducted performance reviews. Led daily manufacturing meetings with managers to review current safety, quality, production attainment, open issues, and resolution of issues.

DAIMLERCHRYSLER, A.G. June 1997 to Feb 2000

Resident Engineering Supervisor, Fenton, MO

Reduced quality concerns and warranty costs to improve industry ratings. Created business plans to track continuous improvement initiatives. Resolved product and process issues. Led cross-functional teams in addressing plant issues, and preparing for a major launch. Managed a team of engineers to improve product functionality, reliability, durability, appearance, and manufacturability.

Supply Chain Specialist, Auburn Hills, MI

Quality Responsibilities: Responsible for all quality deliverables, process sign-offs, initial risks, review and approval of quote packages for all parts (~350 casting and metal fabricated/finished components for powertrain, suspension, and steering). Management of extended enterprise including consulting all suppliers (87) to increase quality control, containment, material management, and process reliability. Investigated and resolved warranty issues with suppliers.

Commodity Planning and Purchasing Responsibilities: Partnered with purchasing agent to establish commodity strategies annually and long-term. Developed strong business relationships to ensure material flow, capacity planning, new product launches, smooth implementations of planning strategies, reduction of lead times and cost. Engaged suppliers with detailed negotiations. Expedited material to insure availability for assembly lines. Located and evaluated potential suppliers. Liaison between engineering and suppliers to resolve design related issues.

GM POWERTRAIN GROUP, Ypsilanti, MI Dec 1993 to June 1997

Product Design and Release Engineer

Create DOE test schedules, product audits, failure audits, DFMEAs, and 3D models for analysis and verification of product. Interface with designers, platform groups, manufacturing, and suppliers. Developed new product applications including cost, manufacturing, packaging, durability, reliability, and functionality. Investigated products that failed to meet durability and reliability requirements. Trained at NUMMI (New Unified Motors Manufacturing Inc. – Joint venture between GM and Toyota) and TMMK (in Georgetown, Kentucky) to learn the TPS system and Kaizen methodologies for application in GM plants.

Rensselaer Polytechnic Institute, Troy, NY

Master of Science in Engineering & Business Management education

and training

The University of Mississippi, Oxford, MS

Bachelor of Science in Mechanical Engineering

Powertrain Design, Quality Control & Reliability, Marketing Management & Business Strategy, Dale Carnegie Leadership Training, Design & Process Failure Mode & Effects Analysis (DFMEA, PFMEA), Professional & Technical Communication, Engineering Law, Human Resource Management, Change Management, Dorian Shainin, 6Sigma, Deming, TPS (under Oba), Taguchi, Boxx, Kaizen, DuPont STOP, Microsoft Office Suite, ASQ Member, Diesel Mechanics.

Extensive training in & working knowledge of manufacturing quality systems including, but not limited to, the following: Production Part Approval Process (PPAP), Advanced Product Quality Planning (APQP), flow charting, pareto analysis, control charts, fishbone charting, control plans, Corrective Action Resolutions (CARs), Error- & Mistake-Proofing, re-engineering techniques, cycle time analysis, preventative maintenance/calibration schedules, & ISO/QS/TS-16949.



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