Security Guard & Customer Sevice

Nicholas M. Givens

*** *. ********* ***.

Tampa, Florida 33609

813-***-****

*********.******@*****.***

Summary

Detailed oriented, self motivated and able to set effective priorities. Ability to implement decisions to achieve immediate and long term goals along with meeting operational deadlines. Possess interpersonal skills having dealt with diversity of professional clients and staff members. Comfortable in fast paced, high pressured atmospheres. Professional, proven team leader and capable of handling a wide range of responsibilities simultaneously. Proficient in Microsoft Word, Perfect and Excel.

WORK EXPERIENCE:

July 2007 – Present Westaff/ Select Staffing

Temp Service

Customer Service/Administrative assistant/Clerical-Data Entry

Nov 2006 - July 2007 Spherion/ American Red Cross

Course Scheduler/Customer Service/Certification Maintenance.

• Maintained course records and processed certifications for students and instructors

• Averaged 75-100 inbound calls daily

• Assisted students in obtaining certification in multiple life saving courses

Feb 2006 - Nov 2006 NutraLab Inc.

Lead Customer Care Consultant/Trainer/Retention/Sales.

• Assisted in retaining customers requesting to cancel their existing product

• Responsible for the refunding and charging of credit cards

• Averaged 50-75 inbound calls daily

• Trained new employees of processing orders & manually shipping products

July 2005 - Feb 2006 Apple One/ HSBC Mortgage Services

Customer Service Consultant.

• Handled 100-150 calls daily

• Processed and calculated payoffs,sending of payment histories & original loan documents

• Responsible for adjusting mortgage rates, education of contracts, foreclosures, refinancing, short sales, bankruptcy, liens, setting up escrow for insurance and taxes

Dec 2003 - June 2005 Sprint PCS / Kelly Services

Port Resolution Specialist/Tech Support (Business)

• Responsible for resolving errors and technical issues

• Required to troubleshoot and investigate port positioning

• Maintained Customer Resolution Log for quality assurance

EDUCATIONAL BACKGROUND:

Plant High School Tampa, Fl GPA 3.0

Cable Instillation training/ Grant Program @HCC July 02' - Sept 02'

Security Guard Class “D” License obtained @HCC September 2009

REFERENCES AVAILABLE UPON REQUEST

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