data entry job

EXPERIENCE & ACHIEVMENTS

**** - ****

FLIGHT ATTENDANT, Trans World Airlines / American Airlines, St. Louis, MO

(International and Domestic Operations) Lambert International Airport Base

Trans World Airlines 1986–2001 (TWA acquired by American Airlines, 2001)

American Airlines, 2001–2003

2004 - 2005

CERTIFIED NURSING ASSISTANT, Blount Memorial Hospital, Maryville, TN

Patient Care (15-20 patients daily)

January 2004 – July 2004

FLIGHT ATTENDANT, Chautauqua Airlines, Indianapolis, IN

(Domestic Operations) Indianapolis International Airport Base

2005 - Present

FLIGHT ATTENDANT, American Eagle Airlines, Chicago, IL

(Domestic Operations) O’Hare International Airport Base

-

VOLUNTEER WORK, American Red Cross

Supervision / Direction / Managing

Provided direction, leadership and crew coordination in emergency situations

Resolved clientele complaints and disruption / case handling procedures & problem Solving

Maintained constant compliance checks during normal operation

Facilitation / Training / Administration

Interfaced with flight deck and ground support staff to facilitate timely flight operations

Conducted safety checks of all portable emergency equipment / Organized and performed in-flight services

Engaged in annual training exercises in cabin security, surveillance, firefighting, cardio-pulmonary resuscitation (CPR), use of medical defibrillator (AED), and administration of first aid

Accomplished all necessary paperwork for monthly flight schedule, inventory control, customs and flight reports

Managed versatile database software & global distribution system (SABRE) for computer reservations, scheduling, and trading for while adapting with continuous platform changes and updates

Ensured compliance with all government regulations pertaining to commercial air travel

Customer Service & Communication

Maintained constant contact and a comfortable, safe environment for diverse groups of passengers

Satisfying customer need while keeping in accordance with safety and security policy

Presented consistent, positive and professional company image to the traveling public during 20 years of uninterrupted service to the airlines

Worked sports charters for various professional and college teams

Marketing / Public Relation / Commendation

Assisted airlines with sales, marketing and public relations campaigns

Promotion of incentive programs based on in flight sales

Something Special Award – Commended for building strong rapport with clients by understanding their needs

Aviators’ Choice Award – Recognition for a long standing reputation of exceptional performance

EDUCATION & TRAINING

Purdue University Extension Program, Hammond, Indiana (Interior design)

Pellissippi Technical College, Maryville, TN (Medical Transcription) (General computer/office skills)

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