Customer Service Medical
Resume:
CATINA JONES
Houston, Tx 77079
***********@*****.***
SUMMARY OF QUALIFICATIONS
Front and Back office, Medical insurance verification (HMO, PPO), Familiar with Medicare Insurance, Assist with medical procedures, Scheduling Appointments, and Blood draw. EMR (Spring Charts) Medical Billing & Coding (Medisoft Advanced), Medical Terminology and Medical Office Procedures
EDUCATION
Houston Community College
Certificate, Health Information Specialist
Graduated June 2011
Axia College of University Of Phoenix
Health Information Administration
July 2009 – March 2010
Remington College, Houston TX
Certificate, Medical Assisting Program
Graduated August 2003
Credentials
Certified Billing & Coding Specialist, 2011
Medical Assistant Certificate 2003
EMPLOYMENT
DR. CHERYL K JOHNSON (Family Practice) Houston, TX
Medical Assistant/Insurance Verification Specialist
November 2007 to April 2011
Accurately schedule appointments, Room patients and prepare charts, took detailed histories, Take and record vital signs, Preform injections, EKG, Assist physician with clinical procedures, Answer phones and assist patients at front desk. General clerical duties: copy & scanning, billing and payments and coding.
HCA- PATIENT ACCOUNT SERVICES, Houston, TX
Insurance Verification Representative
August 2007 to November 2007
Verified medical insurance handled upfront collections and reviewed insurance contract fee schedule. Correspondence via phones, fax and emails.
COVENTRY HEALTHCARE, Houston, TX
Customer Service Benefit Representative
September 2006 to August 2007
Interface with customer via telephone, written correspondence, fax and web to respond to inquiries and resolve concerns.
Maintain complete and accurate documentation of all customers’ interactions.
Maintain production, phone quality standard. Investigates, analyzes and resolves outstanding issues to achieve customer satisfaction.
Take responsibility for following through and bringing outstanding issues to closure. Customer service to inquiries; to payment, coordination of benefits and eligibility. Support individual and team goals and initiatives and perform other duties as required
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