Customer Service High School
Resume:
Sara E. Dunphy
Vernon, CT 06066
*****.******@***.***
www.linkedin.com/in/saraedunphy
Summary
● Fully bilingual high honors college graduate with a Business Administration bachelor's
degree majoring in accounting with studies in education.
● Excellent work ethic, determined, bold, very analytical, versatile and with a continuous
focus on improvement.
● Able to adapt to a variety of work environments and demands.
Education
B.A. Degree in Business Administration 2011
University of Puerto Rico, Arecibo, PR
Concentration in Accounting & Education; graduated magna cum laude with 3.87 G.P.A.
4.00 G.P.A. in Accounting concentration
Commerce Program Diploma 2006
Luis F. Crespo High School Camuy, PR
Concentration in Accounting; graduated with 3.85 G.P.A.
Top SAT-College Board score at my High School, and top 100 scores in Puerto Rico. Received the Banco Popular Foundation (National) Excellence Award for score.
Career History & Accomplishments
Customer Services Interpreter, Language Line Services, Inc. 2008-2012
● Provided services for diverse industries, including health, banking & government
● Interpreted calls from my home office
● Fulfilled and exceeded interpretation quality and customer service requirements
● Stellar record allowed me to qualify as a rehire after finishing bachelor degree studies
Tutor, University of Puerto Rico in Arecibo 2009-2011
● Coached 1st year university students on Accounting course subjects
● Conducted research for assistance in projects and course assignments
● Instructed 1st and 2nd year university students on English & Math course subjects
● Prepared quizzes and test reviews
● Completed punctually reports for the month, and the semester
Administrative Aide to the President, Stop & Save/Dulces Tainos, Inc. 2006-2008
● Assisted the president of the company in daily tasks, especially in translating
● Repaired and edited correspondence, communications, presentations and other documents
● Communicated with suppliers, placing orders or editing packaging layouts
● Performed managerial duties for the department store (Stop & Save)
Coursework
• Prepared and analyzed financial statements
• Calculated data and made charts using Microsoft Excel computer software
• Researched a non-profit organization’s accounting system
• Prepared state and federal income taxes
Honors & Awards
2006-2011 Dean's Honor Roll, University of Puerto Rico in Arecibo
2006 Excellence Award Rafael Carrion Jr., Popular Bank Foundation
2005 3rd Place in Puerto Rico English Oratory Contest, Future Business
Leaders of America, Puerto Rico Chapter
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