Customer Service High School

Mikeala Smith

**** ******* ******, *******, ** 20735 Phone: 301-***-****

Email: *******.*****@*********.***

OBJECTIVE

Hard working full time student with excellent communication and interpersonal skills seeks employment that will facilitate professional development in the field of psychology and social work.

EDUCATION

Some Coursework Completed, Social Work (MSW)

January 2011-Present

University of Maryland, Baltimore| Baltimore, MD

Study Abroad, Psychology

January 2010-May 2010

University of Westminster | London, UK

Bachelor of Arts, Psychology

Cumulative GPA: 3.11

September 2007- May 2010

Salisbury University | Salisbury, MD

Some College Coursework Completed, Forensic Science

September 2006- May 2007

Marshall University | Huntington, WV

High School Diploma

September 2002 - May 2006

Bishop McNamara High School | Forestville, MD

CERTIFICATION

Disney College Program

August 2008

Walt & You

WORK EXPERIENCE

Field Placement, Patuxent Institution | Jessup, MD

Social Work Intern

September 2011- April 2012

• Provided individual therapy sessions.

• Co-facilitated four groups; diagnostic and transitional.

• Conducted and presented social history assessments for evaluations.

Customer Service, The Tennis Center at College Park | College Park, MD

Front Desk Receptionist

September 2010- present

• Provided quality service to members.

• Provided members with quality information about the facility and clinics that are provided.

Team Member, Six Flags America | Largo, MD

Foods & Services

June 2009-August 2009

• Provided food to guests and ensured everything was to their satisfaction

• Provided quality services to guests who needed assistance

Extern, US Department of Education | Washington, DC

Office of Innovation and Improvement

January 2009

Shadowed a federal program officer and observed interactions with the department’s constituents

Interviewed senior level managers and gained insight necessary to become an effective leader

Customer Service Representative, Disneyland | Anaheim, CA

Resort Transportation and Parking

May 2008 - August 2008

Facilitated transportation between the parking area and the park by safely directing guests to the most conducive parking spaces

Communicated via an intercom system to passengers on the tram to ensure safety measures were met during the trip to and from the park in an efficient manner

HONORS & AWARDS

Dean’s List, Salisbury University

2008

Girl Scouts' Silver Award

2004

ORGANIZATIONS & HOBBIES

Chi Iota Pi, Sorority Inc.

Public Relations Director, National Board of Directors

Salisbury, MD

Spring 2009

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