Objective: To obtain a position in the field of customer service accounts receivable or a time sensitive positions where my skills can be utilized. I am willing to work overtime.
Skills: Heavy customer service background. 10-key by touch and operation of CRT, IBM Computer strong PC skills, including Microsoft office. Good typing skills telephone skills on an ACD telecommunication system. Experience in time sensitive positions heavy problem resolution and accounts receivable.
09/05 to Present FedEx Aircraft Maintenance
Maintenance Tech Asst.
Duties: Support 3 Sr Mgrs and 10 Mgrs. Duties are accounts payable
Daily review and processing of vendor invoices for payment.
Process all high dollar invoices requiring Managing Director and
VP signature to be forward to vendor accounting dept. Process all
Office supplies for managers responsible for all special occasion
Orders. File all personnel paperwork and maintain all Maintenance
Employee’s personnel file folders.
4/03 to 09/05 FedEx Aircraft Material
Duties: Create and maintain all meeting and conference folders for
Vice President of Aircraft Maintenance Type and distribute all
Birthday and anniversary letters for VP direct reports
Copy and distribute corpondence as needed to MD’s and
Maintain the filing system.
9/98 to 4/03 FedEx Logistic Support
Sr. Logistics Representative
Duties: Interfaces with domestic and international FedEx Location
And Vendors to provide a high level of customer Support including
Problem research and resolution. Utilize FedEx systems and links
Including IMS, LOGOS, KIAC, COSMOS, CMS, SMARTWORKS,
WI.N, Ariba and PeopleSoft.
12/03 to 4/4/04 H&R Block
Duties: Prepare Federal and State Tax returns also offer information
On other services i.e. Retirement Plans, Home Mortgages and tax
Saving tips for the coming year.
03/96 To 09/98 FedEx Risk Management
Liability Claims Assistant
Duties: Keyed inner-company vehicle accident reports from all
Field locations with FedEx. Assisted claims unit personnel and
Management as needed. Prepared all data pertaining to Vehicle
Claims for scanning. Scanned and indexed all Documents into
The paperless system (SMS). This position required 100%
Accuracy and high production rate (i.e. any document received
Must be process within 24 hours.
04/93 To 03/96 FedEx Clerical Pool
Admin Assistant/Company Store
Duties: provided assistance to customers, processed mail orders.
Assisted the FEEA Coordinator as needed. Answered Telephone
Inquires and email inquires.
09/91 To 12-92 FedEx Clerical Pool
Duties: Processed of new hire benefit packet. Extensive filling and
Processing of enrollment cards and change form. Handled all
Comating and copying for the department.
12/89 To 06/91 FedEx Clerical Pool
Duties; Processed requisitions, changed orders, and vendor
Accounting problems and set-up new vendors. Assisted
In keying service orders and changed orders. Researched
Information for special projects.
01/89 To 12/89 FedEx Clerical Pool
Cash Receipts Agent
Duties: Processed cash bags. Contacted station personnel
To Verify contents when discrepancies occur. Verified cash,
Checks and Credit Card payments to cash sales report.
1982 Southwest Vocational Technical Center: Memphis Tn
1978 – 1979 Lansing Business College: Lansing, MI
1973 – 1978 Canton Public High School: Canton MS