Sophia Palmer

Objective: To obtain a position in the field of customer service accounts receivable or a time sensitive positions where my skills can be utilized. I am willing to work overtime.

Skills: Heavy customer service background. 10-key by touch and operation of CRT, IBM Computer strong PC skills, including Microsoft office. Good typing skills telephone skills on an ACD telecommunication system. Experience in time sensitive positions heavy problem resolution and accounts receivable.

Employment History

09/05 to Present FedEx Aircraft Maintenance

Maintenance Tech Asst.

Duties: Support 3 Sr Mgrs and 10 Mgrs. Duties are accounts payable

Daily review and processing of vendor invoices for payment.

Process all high dollar invoices requiring Managing Director and

VP signature to be forward to vendor accounting dept. Process all

Office supplies for managers responsible for all special occasion

Orders. File all personnel paperwork and maintain all Maintenance

Employee’s personnel file folders.

4/03 to 09/05 FedEx Aircraft Material

Clerical Asst.

Duties: Create and maintain all meeting and conference folders for

Vice President of Aircraft Maintenance Type and distribute all

Birthday and anniversary letters for VP direct reports

Copy and distribute corpondence as needed to MD’s and

Maintain the filing system.

9/98 to 4/03 FedEx Logistic Support

Sr. Logistics Representative

Duties: Interfaces with domestic and international FedEx Location

And Vendors to provide a high level of customer Support including

Problem research and resolution. Utilize FedEx systems and links

Including IMS, LOGOS, KIAC, COSMOS, CMS, SMARTWORKS,

WI.N, Ariba and PeopleSoft.

12/03 to 4/4/04 H&R Block

Tax Associate

Duties: Prepare Federal and State Tax returns also offer information

On other services i.e. Retirement Plans, Home Mortgages and tax

Saving tips for the coming year.

03/96 To 09/98 FedEx Risk Management

Liability Claims Assistant

Duties: Keyed inner-company vehicle accident reports from all

Field locations with FedEx. Assisted claims unit personnel and

Management as needed. Prepared all data pertaining to Vehicle

Claims for scanning. Scanned and indexed all Documents into

The paperless system (SMS). This position required 100%

Accuracy and high production rate (i.e. any document received

Must be process within 24 hours.

04/93 To 03/96 FedEx Clerical Pool

Admin Assistant/Company Store

Duties: provided assistance to customers, processed mail orders.

Assisted the FEEA Coordinator as needed. Answered Telephone

Inquires and email inquires.

09/91 To 12-92 FedEx Clerical Pool

Benefits Assistant

Duties: Processed of new hire benefit packet. Extensive filling and

Processing of enrollment cards and change form. Handled all

Comating and copying for the department.

12/89 To 06/91 FedEx Clerical Pool

Procurement Assistant

Duties; Processed requisitions, changed orders, and vendor

Accounting problems and set-up new vendors. Assisted

In keying service orders and changed orders. Researched

Information for special projects.

01/89 To 12/89 FedEx Clerical Pool

Cash Receipts Agent

Duties: Processed cash bags. Contacted station personnel

To Verify contents when discrepancies occur. Verified cash,

Checks and Credit Card payments to cash sales report.

Education

1982 Southwest Vocational Technical Center: Memphis Tn

Business Administration

1978 – 1979 Lansing Business College: Lansing, MI

Business Administration

1973 – 1978 Canton Public High School: Canton MS

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