Manager Sales

Lynn Cathcart

*** ****** ******* **** ** * Calgary, Alberta

403-***-**** * *************@*****.**

OBJECTIVE

I desire to contribute to an organization that can use a competitive, driven, ambitious, results orientated and enthusiastic leader who can offer integrity, a passion for people and the commitment for business success.

SUMMARY OF QUALIFICATIONS

• 10 years of creating and building relationships for functioning of team, sales, business achievement, customer loyalty and service

• Strategic developer, manager and mentor with over ten years of recognizing, developing, training and cultivating the potential and talent in employees, clients and peers

• Proficient sales and marketing involvement within initiated and established business industries for 15 years

• Flexible, enthusiastic communicator with exceptional interpersonal and leadership skills

• Motivated, ambitious self- starter who performs well in a team and independently

• Recovers quickly after change, disruption or mistakes and can remain productive and focused.

• Participates in attending training seminars, trade shows, and annual information meetings

• Recognizes and dedicated to the importance of lifelong learning and improvement

EXPERIENCE

SPORTCHEK

FGL Sports Assistant Hardgoods Department Store Manager (DSM) December 2011- present

• First full time associate to be selected to participate in companies organizational ULead Management training camp focusing on corporate growth, customer service and strategic plan.

• Comments include “great mindset”, “talented” and “very resilient” by Training Specialists and SGM mentor.

• Knowledgeable and competent in 45 training modules within department structure

• Supports, educates, and coaches team in orientation of department, customer game day service and eight training modules on product information helping increase confidence, knowledge and success in 5 million dollar department through the use of research, the organizations web and portal learning modules retaining a 95 – 100% training saturation

• Maintain inventory levels with allocator and acknowledged when products are in demand for replenishment or absent

• Plan, execute, initiate placement of products to FGL standards, store maintenance and pricing standards; created 181% increase within fitness department

• Achieve leading personal sales goals with passion to create customer relationships and vendor satisfaction

• Work and train with vendor suppliers to create team environment and product knowledge sessions

FABUTAN Corporation

OWNER, MANAGER 2008 – 2011

• Recruited, trained, and retained six out of eight employees within three years through employee training, incentives and relationship building

• Maintained all employee files; WCB, training and certifications

• Directed employees in policies, procedures, orientation and certifications to National standard within industry

• Understood root cause and gap with business performance; facilitated and designed in-services for product knowledge, marketing and staff development which led to a 19% increase in sales leading to a 15k revenue growth the first year

• Optimized on new market, resourceful inventory and technology development increasing sales by 1-3k per month in the second year of ownership increasing sales by 23% year two and customer base.

• Increasing client base by 500 the first year of business by concentrating on high profile marketing and corporate advertising initiatives, special events, promotions and education of Fabutan Corporation; 90.9 FM Cruise Patrol, community awareness of safe tanning practices (Screen Patrols), local Stampede Breakfasts, cross promotions with fitness and spa industry, LandRover, WestJet, XAPA.com and the Canadian Breast Cancer Association

KIDZINC School Age Care Society 2011

PROGRAM MANAGER, Calgary, Alberta

Temporary position;

• Created job postings, conducted interviews, successfully hired three new staff with new hire orientation and training program – with follow up police check and certification preparation

• Formed new standardized employee certification master to correlate renewal and expiry dates in relationship to licensing ideals for over 30 employees

• Initiated training and education “action plan” for existing employees requiring new levels of certification to sustain employment

• Introduced new licensing checklist to update and educate staff on the requirements to pass licensing standards

• Sought and presented outside instructors and coaches to facilitate supervisors and employees to increase skill set and enhance programs which led to parental appreciation, new ideas for staff and the opportunity for recreational funding to aid in development of afterschool programs

• Stepped up, taught and programmed sport modules to staff and children during summer camps that included, bootcamp, basketball and x-country running when outside instructors could not be booked or absent

PERSONAL TRAINER/ FITNESS INSTRUCTOR Calgary, Alberta 2004 – Present

Self Employed with concurrent positions; City of Calgary, Jewish Community Centre and TalismanCentre

• Designed and presented power point presentation on the need of physical activity in breast cancer survivors and post treatment/ training of the various mastectomy surgical procedures to Mount Royal Personal training students

• Self- starter increased reputation, grew over fifteen clients first six months and revenue through quality of service, expertise and client relationships by maintaining client communication, progress and accurate documentation; Wrote training programs, included handouts, U Tube videos, and workbooks for all clients

• Retained, generated contracts and invoicing to ensure precise record of service.

• Recognized, spearheaded and led the involvement of balance and coordination techniques; alternative with the importance of core and introduction for sport within CBE after observing the gymnastics program within elementary schools had been down sized

• Program, research, design, implement, problem solve and facilitate all sport school programs requested to coach from School Program Lead in six sport specific training modules for students from various backgrounds, diversities and disabilities

• Fall 2011 Instructor Profiled in City of Calgary Recreation Program Guide for outstanding service, passion for fitness, sport and recreation

• Mentored, assessed talent, observed and led 5 new AFLCA candidates in land and aquatics designation for Provincial and National certification

• Calgary Neighborhood Services LEAD program; facilitate leadership programs for Calgary youth at St. Michael’s school including aspects of team building, conflict resolution, self- esteem, and communication

• Marketed, participated and represented the City of Calgary at the Sysco Health & Wellness trade show which increased awareness of swimming, recreation, golf, fine art courses, children and youth programs within the City of Calgary

• 2006 Employee Appreciation Award for Outstanding Service

SELF EMPLOYED, COMMERCIAL PHOTOGRAPHER 1997 – 2004

• Published in FFWD Fast Forward, City Scope and Avenue Magazine

• Contracted by A-Channel News ( 1998) for promotional material and staff photographs

• Wedding and portrait photographer

EDUCATION

Train the Trainer, Mount Royal University, Calgary, Alberta 2011

Leadership Extension Certificate, Mount Royal University, Calgary, Alberta 2011

Personal Training Certificate, Mount Royal College, Calgary, Alberta 2008

Bachelor of Fine Arts B.F.A, Alberta College Of Art and Design, Calgary, Alberta 1999

Visual Arts Diploma, Alberta College of Art and Design, Calgary, Alberta 1997

ADDITIONAL COURSES & CERTIFICATIONS

NCCP Skill and Movement Fundamentals; Run, Jump,Play 2011

NCCP Coaching Theory Level one 2002

CSIA Canadian Ski Instructors Alliance 2001/2008

CSCF Canadian Ski Coaching Federation 2008

AFLCA Alberta Fitness Leaders Certification Association, Aqua, Land, Ever Active Kids, Older Adult 2004

Dale Carnegie Training – Lifetime for Success 1999

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