Customer Service Administrative Assistant

Samantha Parra

*** *. ******* ***., ******** Park, California, 91754, 626-***-**** ****************@*****.***

OBJECTIVE To use my experience and knowledge for the continued success of the

establishment

Administrative Assistant

Eagle Mark Holdings Real Estate Office, El Monte, California Feb 2011- Current

Ø Handled high volume phone calls

Ø Make appointments

Ø Organized client accounts using Microsoft Excel and Microsoft Word

Ø Monitor trustee sales

Ø Prepare office for weekly seminars

Ø Translate paperwork and programs in Spanish to clients

Ø Organize clients files and paperwork

Ø Regular use of fax machines and emails

Retail Associate

Victoria's Secret, Montebello, California

Sept 2010-Jan 2011

Ø Provide full knowledge of product and services establishment carries

Ø Proper use of tools including head sets, measuring tape, and custom fit

cards

Ø Provide great customer service that will continue bringing in revenue

Ø Operate cash register as needed including opening new credit accounts

Recreation Leader

City Of Monterey Park, Monterey Park, California

Feb 2009- July 2010

Ø Attend to customers using our facilities

Ø Operate city vehicles during events including play days, and fourth of July

Ø Assemble chairs, tables, electrical equipment for city events

Ø Operate cameras during television events that will later be viewed on local

channels

Ø Serve customers with full knowledge of classes, and events

Waitress/ hostess

Shakas Hawaiian Restaurant, Alhambra, California

Apr 2008- Feb 2009

Ø Greet and Seat customers to their assigned seating

Ø Handle phone/catering orders

Ø Take drink/food orders

Ø Provide the patrons with a well known knowledge of the menu and

recommend our popular house items

Ø Complete stocking resources for establishment including condiments, utensils,

and paper stock like napkins and bags

Ø Complete closing duties including cleaning, moping, storing perishable items,

and disposing of trash

Ø Work and dress in an appropriate manner and provide excellent service to

maximize the establishments profit and social status

Supervising Manager

Coldstone Creamery, Alhambra, California

Sept 2008-Feb 2009

Ø Provide excellent service to patrons

Ø Manage and evaluate performance of employees

Ø End of night accounting

Ø Design marketing tools, including flyers and coupons for the establishment

Ø Complete weekly schedules

Ø Asses and organize payroll using Microsoft Excel

Ø Handle questions/comments of patrons

Ø Head monthly meetings concerning new promotions, training new crew

members, and marketing ideas

Ø Order supplies and resources for establishment

Crew leader

Coldstone Creamery, Alhambra, California

Feb 2007- Sept 2008

Ø Greet patron to our establishment

Ø Serve patron refreshment and/or food

Ø Have full knowledge of menu, substitutions, and prices

Ø Have attire appropriate and complete to policy

Ø Handle and complete cake/phone orders

Ø Build, design, and dress cake to patrons orders

Ø Make ice cream on site

Ø Bake waffles Daily to order

EDUCATION

East Los Angeles College, Monterey Park, California

Major: Registered Nursing

Mark Keppel High School, Alhambra, California

HONORS

SKILLS

GPA 3.5

Summer 2007- Current

Fall 2003- 2007

Ø Deans honors

Ø Use of Microsoft Word and Microsoft Excel

Ø Bilingual in English and Spanish

Fall 07- Current

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