Customer Service Manager

Mary Ann Desrosiers

*** ****** ******

East Hartford, CT, USA

***.***@***.***

Primary Phone: 860-***-****

SUMMARY:

Office administrative and bookkeeping professional with strong interpersonal and organizational skills, strong customer service, bookkeeping/accounting, payroll, collections, coding and medical billing/insurance submission skills.

In December I completed a course in Microsoft Office Suite even though I have extensive experience in those applications. I have also studied Medical Insurance Billing, Medical Terminology and CPT and ICD9 Coding and have been placed on the Dean’s List this year. At this time I am studying the State approved Producers Life/Accident/Health course and plan to take the test for a license in April.

EXPERIENCE:

USI, Glastonbury, CT 10/2011 – Present

Benefits Advocate/HR

I am responsible for providing information to callers regarding their Claims, Retirement, Medical, Dental, Vision, HSA, FSA and 401K packages.

Carey Manufacturing, Cromwell, CT 2/2011 – 10/21/2011

Accounts Receivable, Accounts Payable and Collections Specialist I was responsible for Accounts Payable, Accounts Receivable and Collections for three companies.

Jarvis Products, Middletown, CT & Quest Engineering, E. Htfd., CT (Temporary Positions)

1/2009 – 5/2010

Accounting - High volume accounts payable. Project Engineer – Supported four engineers at Pratt & Whitney and UTC for administrative duties.

Alert Scientific, Inc., East Hartford, CT 1/2007 - 12/2008

Administrative Assistant / Customer Service / Medical and Research

Primary responsibilities included a high volume of customer service, obtained detailed information from the customer in order to dispatch the most qualified technicians for their needs. Additional responsibilities included preparing and continually updating over 300 documents containing detailed lists of over 500 pieces of medical and research equipment.

South Shore Physical Therapy, Essex, CT 9/1999 - 1/2007

Office Manager /HR/ Full Charge Bookkeeper

Insurance submissions and patient billing, coding, bookkeeping including accounts receivable/accounts payable, transcription, bank deposits, collections, and patient relations. Collected funds adding up to a six figure amount, from insurance companies that were outstanding for five years or more. Assisted in the implementation of the HIPAA regulations at First Coast Options.

C & J Builders (Construction)/Puritan Wood Products, Madison, CT 8/1993 - 7/1999

Office Manager / Full Charge Bookkeeper / Human Resources Manager/Administrative Associate

Primary duties included maintaining five checking accounts, reconciled bank statements, database maintenance, collections, transcription/dictation, payroll utilizing Quick Books and ADP, AR/AP, tax deposits, processed health insurance and worker's compensation claims, prepared monthly job cost reports for material, labor and sub-contractors. Additional responsibilities also included travel arrangements for the executives of the company, and designing the office letterhead and appropriate time cards.

CSI, Old Saybrook, CT 10/1986 - 6/1993

Executive Assistant to the President/Human Resources

Duties included, functioning as the liaison between management and customers, making all travel arrangements, along with itinerary tracking, traveling to numerous CSI satellite and customer offices across the United States. Assisting the President in an Administrative capacity, both while traveling and in the office located in Old Saybrook, CT.

Dr. Henry Sharon, M.D., New Britain, CT 2/1981 - 10/1986

Office Manager / Full Charge Bookkeeper / Human Resources Manager

Duties included, but were not limited to: hiring, database maintenance, scheduling, payroll, charge entry, accounts receivable/payable, collections, bank deposits, reconciling checking accounts and helped to cover the front desk. Scheduled hospital tests for the patient, reserved surgery dates and called in prescription refills daily. Billing, including insurance submissions and follow up, keeping a very low outstanding receivables balance. Assisted the physicians on when needed.

EDUCATION:

• Eastern CT State University - Storrs, CT - Certification - Graphic and Web Design

• Lyme Academy of Fine Art - Old Lyme, CT - I studied all phases of fine art, focusing on illustration, working in graphite, oils, colored pencil, pastels and charcoal.

• New Britain Gen. Hosp. School of Nursing - New Britain, CT - L.P.N.

• Manchester Community College – Manchester, CT - I have also just completed an advanced course in Microsoft Office Suite. I was notified I made the Dean’s List this past February.

AFFILIATIONS:

Notary Public

Glastonbury Art League

SKILLS:

• Cisco

• Quick Books

• Peachtree

• Activant P-21

• Power Point

• Microsoft Office Suite

o Word

o Outlook

o Access

o Excel

• Physician's Helper

• Medical Manager

• Several graphics programs and Prelude

I am proficient in coding, billing, collections, payroll, possess an excellent rapport with insurance companies, and have the ability to put patients at ease, along with medical and surgical assistance experience. I am a self-starter, an experienced office manager, and possess the ability to arrange both domestic and foreign travel, and keeping the itinerary updated for the traveler. I excel in the area of collections.

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