Customer Service Manager

Nadalie K. Sciantarelli

**** ******* ******* ****, ** 48146 313-***-**** ********@*******.***

Targeting Office Management Opportunities

Administrative professional eager to 15 years of experience to secure an office manager position. Highly organized, efficient and skilled in a variety of office support tasks, including:

Office Organization & Administration

Hiring and Training

General Bookkeeping (A/P & A/R)

Telephone & Guest Services Spreadsheets & Reports

Scheduling & Calendaring

Theatre Rental Bookings

Filing & Data Entry

Experience

Amc Theatres. Michigan Movie Theatres

Human Resource/Auditing Manager/ Administrative Assistant 2005 to Present

Provide administrative and customer service within a 20 screen theatre. Manage staff and supervisors to meet goals; plans staff meetings; prepare reports, spreadsheets and presentations; prepares daily deposits.

Results:

Recognized for high-quality work, organizational strengths

and exceptional customer service delivery.

Hired staff for holiday period and trained them properly in all department

Organized and corrected all paperwork to be compliant for the audit.

Excelled within deadlines and ensuring the accurate and on-time completion of all projects.

MJR Theatres.- Michigan Movie Theatres

Food and Beverage Manager / Payroll/Promotions Coordinator, 1999 to 2004

Handled the Food and Beverage department including hiring, scheduling, ordering, setting up cleaning crews and meetings for the staff. Organized and promoted events such as blood drives and the annual Oscar party.

Results:

Demonstrated the ability to learn new organizational processes, workflows, policies and multi-tasking.

Ensured proper staffing and inventory levels of stock.

Created databases and spreadsheets that improved inventory management and reporting accuracy.

Education

Wayne State University Detroit, MI

Bachelors Degree in Journalism. Program Highlights:

Publishing on Internet

Leadership & Supervision

Editing Office & Computer Systems

Photo Journalism

Internship WDET radio station

Lincoln Park High School Lincoln Park, MI

High School Diploma, 1994 (GPA: 3.5)

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