Customer Service Manager

Objective

Seeking an administrative position and to gain further experience in this field.

Experience

Costco Wholesale May 26, 2002 – Current

Competitive Shopper / Merchandising Administrative Assistant

• Track pricing and merchandising of Costco’s competitors

• Compile reports for Warehouse and Regional manager using Word and Excel

• Answer phones and transfer calls to appropriate department and takes detailed messages

• Assist merchandising manager with reports, scheduling, filing and tracking sales

• Gather sales information and pictures to use for Powerpoint presentations for department and warehouse managers

Costco Wholesale

Pharmacy Cashier

• Dispense prescription drugs to patients

• Assist patients with insurance issues

• Handle cash, check and credit card transactions

• Answer phones and transfer calls to the appropriate person

• Track prescriptions using PharmAssist software

• HIPAA certified

Costco Wholesale

Marketing Representative

• Informed the public and local businesses about about Costco Wholesale and the different memberships we provide

• Attended onsites and health fairs at local businesses to distribute information and answer questions about the company

• Helped create flyers about current promotions

• Traveled to new warehouse in Dallas and San Antonio to canvas the area and inform businesses about Costco Wholesale

• Telemarketing

• Promoted the Company’s American Express card

Starbucks Coffee November 1999 – May 2002

Supervisor

• Made weekly employee schedule using Excel

• Ordered supplies

• Oversaw performance of employees

• Delegation of tasks

• Organization and tracking of inventory for loss prevention

• Made beverages for and served customers

Education

Moorpark College Moorpark, Ca 1997 - 1999

Studied general education and animal training management

Royal High School Simi Valley, Ca 1994 - 1997

Studied general education and obtained High School diploma

Summary of Qualifications

• HIPAA Certified

• Excellent organizational skills, detail oriented

• Computer skills including Word, Excel, Powerpoint and Outlook

• Years of experience in customer service, Marketing and Administrative work

• Able to work well and multi task in a fast paced, busy environment

• Employee of the Month in October, 2010

• Able to grasp new ideas quickly and translate them into desired results

• Able to work well independently and as a team

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