Customer Service Sales Representative

DIANA DIAMANTI

** ******* ***** ****., **********, Ontario, L4H 1V5

Home: 905-***-**** Cell: 416-***-****

*********@*******.***

OBJECTIVE

Seeking a position in a role that allows me to utilize my years of work experience and

apply my exceptional customer service skills in a results driven environment.

HIGHLIGHTS

• Independent strong team player, able to meet deadlines.

• Confident, self motivated and a professional business communicator.

• Excellent interpersonal, problem solving and customer service skills.

• Over ten years providing administrative support in health care and educational environments.

• Ability to identify client needs and provide effective solutions.

• Various computers skills, well organized and a quick learner.

WORK EXPERIENCE

Volunteer Coordinator/Administrative Assistant 2012

Vaughan Chamber of Commerce, Vaughan

• Reception, incoming and outgoing customer service calls.

• Provided all support to the Committee Volunteers’ including; sending out agenda to prepare for meetings, setting up board room, taking minutes, dealt with all inquiries.

• Administrative duties; invoicing, collections, contacting members’ to gather information to update company website and performed various clerical duties.

• Event support; worked in collaboration with The Events Coordinator to prepare for the golf tournament by recruiting golfers’, raffle ticket sales, superior customer service. Overall results exceeded expectations.

Photographer/Editor 2009 – 2012

Lifetouch Canada Inc., Newmarket

• Coordinated and implemented daily tasks to guarantee photo sessions ran efficiently.

• Supervised co-workers to ensure all deadlines were met.

• Photographed group portraits in various schools in York Region.

• Editing pictures and reviewing with student to ensure customer satisfaction.

• Responsible for the collection of payment and all administrative duties.

Sales Representative

CIMS Home Health Care, Maple 2009 – 2010

• Registered Orthotic Fitter, Mobility, Mastectomy, Compression.

• Provided information to clients regarding appropriate medical equipment to meet individual needs.

• Conducted home visits; assessed clients to determine proper devices for individual disabilities.

• Assisted walk-in customers with professional care.

• Prepared and submitted customer applications to government offices for payment.

WORK EXPERIENCE (Continued)

Supply Lunch Time Supervisor 2002 – 2009

St. Andrew Catholic Elementary School, Woodbridge

• Organized extracurricular activities for school children.

• Assisted children in preparing crafts for special events.

• Supervised and ensured student safety during recess and lunch time.

Administrative Director 2000 – 2009

Moda Painting & Decorating, Woodbridge

• Responsible for all administrative tasks and day to day operation of the company.

• Directly supervised staff; delegated duties, training and performance reviews.

Doctor’s Assistant 1988 – 2000

Dr. N.J. Kerbel GP, Thornhill

• Answered phones and booked appointments for patients.

• Prepared invoices and submitted to providers for payment.

• Performed Cardiograms, Q-Cult and HB Level testing.

EDUCATION/ TRAINING

Certified Surgical Appliance Technician 2010

BSN Medical, Toronto

Valco Mediven, Toronto

Registered and Certified in Mastectomy and Mobility Assessments 2010

Sunrise Medical, Paradigm Medical Inc., Janac, Amoena, Toronto

Cosmetology Certificate (Honours) 2006 – 2007

Emery Adult Learning Center, Toronto

Office Administration Business Executive 1990 – 1992

Seneca College, Toronto

High School Diploma 1986 – 1990

C.W. Jeffereys, Toronto

VOLUNTEER

Humber River Regional Hospital Gala, Wrap Around Vaughan, MS Walk Coordinator

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate