Customer Service Executive Assistant

DEBBIE PARRISH

** ********** **. **** ******, OR 97035

Cell – 503-***-****

*************@*******.***

SUMMARY OF SKILLS

Proficient in Microsoft Word, Excel, Outlook. Able to learn new systems quickly. Keyboarding 55 wpm

Skilled in maintaining order and remaining calm in a fast paced work environment.

Positive, outgoing behavior and attitude. Exceptional team player.

Committed to exceptional customer service.

SUMMARY OF RELEVANT WORK EXPERIENCE

The VanderVeer Center - December 2010 – June 2012

Administrative/Medical Reception/Medical Records

• Greeted guests and performed check-in and check-out duties with efficiency and in a friendly manner.

• Coordinated appointments for guests and recommended appropriate treatments.

• Performed exceptional phone etiquette according to scripts and guidelines, handled high call volume and triaged calls.

• Up sold products and treatments and stayed informed of all retail products and promotions offered.

• Conducted monthly inventory control tasks and received, counted, and stored shipments.

• Maintained patient files and retrieved files for scheduled appointments. Input all patient data upon receipt of information and initiated records for new patients.

• Proficient in ProSalon spa program and handling sales transactions.

Piper Jaffray, Inc. - August 1994 – June 1998

Executive Assistant/Stockbroker

• Prospected new accounts by telephone, recommended specific investments through research on stocks, bonds and mutual funds.

• Obtained assets, opened new accounts, monitored performance of accounts based on client goals, asset allocation and risk levels.

• Obtained a large mutual fund money manager as a client in first six months.

• Maintained accounts, files and all business communications. Prepared research and quarterly reports for clients.

• Organized and prioritized projects, met goals and deadlines.

• Interviewed, trained and supervised new staff.

Kemper Securities, Inc. – July 1990 – August 1994

Executive Assistant

• With no prior experience in the industry, learned compliance and industry regulations, in addition to many new software systems.

• Obtained Series 7 and Series 63 licenses in first year.

• Assisted brokers with account maintenance, file maintenance, research, problem solving, and improving client relations. Handled multiple phone lines and assisted in research. Produced marketing mailers and quarterly reports on a timely basis.

• Trained and assisted new employees.

EDUCATION

Bachelor of Science, Oregon State University, Corvallis, Oregon

State of Oregon Esthetics License - Aesthetics Institute - Masters Program – Portland, Oregon

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