Customer Service Administrative Assistant

Louise A. Bistany

** ********** ******, ********, ** 01843, 978-***-****, *************@*******.***

Summary of Qualifications

Comprehensive experience in manufacturing and procedure documentation – Superior communications skills used to coordinate between departments – Extensive experience interacting with individuals from multi-cultural and diverse backgrounds - Experienced in Customer Service with attention to daily work loads and job assignments – Proficient with the Microsoft Office package as well as various other computer applications – Able to multi-task - Dependable, hands-on individual with strong work ethic - Self- motivated determined to excel individual - Creative thinker with strong organization, communication, problem solving and follow through skills - a conscientious leader and team player - Considered by peers and management as a “go to” individual, who can be counted on to keep processes, policies, and overall operations of a department running smoothly and efficiently.

Employment History

Altaquip Wilmington, MA

Equipment Service Specialists 2010-2012

• Invoicing all labor and parts for each unit completed daily

• Invoicing all labor and parts for each warranty repair completed daily

• Retrieve phone messages throughout the day

• Produces work orders from delivery logs for each unit picked up daily

• Track and input key requisition data on a daily basis

• Customer service: walk ins, phone calls, estimate approvals

• Filing of all shop paperwork

• Update delivery logs at the end of each work day

• Answer phones in a timely, courteous and professional manner

• Other duties assigned

Inceptions Technologies Manchester, NH

Conversion Services Professional 2009-2010

• Responsible for efficiently and accurately scanning documents in paper form or on Microfilm/fiche

• Using specialized scanning hardware and advanced software applications to digitize those documents and provide a Full Text Searchable PDF documents or any other digital format required by the customer

• Scan and convert documents from and to all of these formats: 16 and 35 mm microfilm to Tiff or PDF images, Microfiche to Tiff or PDF images to 16 mm microfilm and Paper to Tiff or PDF images

Alcatel-Lucent Technologies North Andover, MA

Administrative Assistant 1985-2008

• Performed administrative duties for supervisors

• Completed clerical assignments to facilitate organizational procedures

• Prepared and maintained organizational personnel and attendance files

• Scheduled appointments and maintained principal itinerary

• Handled travel arrangements for Domestic and International Travel

• Recorded and distributed mail and follow up for disposition

• Originated routine correspondence, compiling organization summaries and reports

• Reviewed correspondence prepared by others to assure procedural and typographical accuracy

• Made conference call arrangements, reserved conference rooms and ordered refreshment for meetings

• Represented the Alcatel-Lucent organization in contacts with other organizations, groups and individuals within the company, as well as, outside vendors and clients

• Participated in special projects in support of the organizational activities

• Prepared reports including conclusions and recommendations for solution of administrative problems

• Self

• Prepared and handled purchase orders

• Reconciled procurement card expenses

• Analyzed and troubleshot customer problems for the IT Call Center, identifying and enabling customers to correctly interpret and follow call center notes

• Initiated trouble tickets for systems administrators in the IT group, to determine the problem and enable the customer to work

• Performed administrative duties for medical department

• Operated personal computers and word processing equipment

Education and Trainings

Lawrence High School, Lawrence, MA

Northern Essex Community College, Haverhill, MA

Supply Chain Management, Certificate

Contact this candidate