Manager Store

Leigh M. Kelly

** *********** **

Annapolis, MD *1403

Phone: 410-***-****

Email: sw5v1t@r.postjobfree.com

LEADERSHIP PROFILE

Hard working and dedicated professional who has a great deal of ambition, a drive to succeed and excels at taking on new challenges. Has extensive experience in management, coaching, providing outstanding service and creating positive team environments.

CAREER HIGHLIGHTS

Proven Work Ethic: The first cruise consultant to book a cruise within three days of training and employment. Was promoted to management within 6 months of working in the jewelry industry.

High Volume Specialty Store Manager: Store manager of the second highest volume, highest profit store in the Smyth Jewelers company. Achieved 146% of planned revenue targets in 2010.

Lowest Shrinkage in 2009 and 2010: In the past year and a half, have had the best overall quarterly inventory in a company of twelve jewelry stores with an inventory that turns 8-10 times a year.

Training and Development: In two years as store manager, 4 employees were promoted to key holder and 2 key holders were promoted to assistant store managers within the company. Created, with other store managers, an employee handbook outlining store manager’s career guidelines and requirements.

PROFESSIONAL EXPERIENCE

Legacy Financial Group Annapolis, MD 4/2008-Present

Offers personalized financial advice from CEO and founder. The Legacy Financial Group team offers 40 years combined experience in providing quality and unbiased advice and guidance. Services include; Planning and Investment Services, Risk management, Estate Planning, Charitable Services, and Taxes.

Business Development & Marketing Associate 4/2011–Present

Support the Senior Wealth Advisor in business management and development. Assist in client prospect meetings and new client procedures. Delivers concierge services to top clients, coordinates all activities related to client events and coordinates client correspondence. Maintains advertising compliance files and tracks new business.

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SMYTH JEWELERS, LLC Timonium, MD 11/2008-4/2011

Largest family owned jewelry store in Maryland compromised of three jewelry store locations and 12 Pandora Stores; expanding into NJ, TX, MO, and VA. Selling high-end jewelry brands and giftware as well as estate jewelry; industry leader in the gold buy business.

Sales associate 11/2008-4/2009

Assistant manager 4/2009-9/2009

Store manager 9/2009-4/2011

Pandora Store Leader of 15 full and part time jewelry consultants with total annual revenues in excess of $2.6 million. Pandora is the #1 most recognized jewelry brand in the world. Accountable for the store’s sales and operations, and executing all policies and procedures.

JARED the GALLERIA of JEWELRY, Annapolis, MD 5/2008-11/2008

Part of the Sterling company, Jared has five times the selection of ordinary jewelry stores with a large selection of independently certified diamonds, precious and semi-precious gemstones, gold, and luxury timepieces.

Sales Associate

Responsible for assisting customers with selection as well as custom designs and repairs of jewelry and watches while providing exceptional customer service. Offered an assistant management position in the time piece department within six months of starting with the company.

THE CRUISE WEB, Lanham, MD 9/2007-5/2008

The Cruise Web is one of the first, largest and fastest growing independent cruise vacation sellers in North America.

Cruise Consultant

Contacted clients through internet leads as well as past client data bases to book future cruises with all major cruise lines including luxury lines. Booked airline and hotel reservations prior to and after the cruise, land tours and cruise excursions for clients. Planned and booked cruise events such as weddings, happy hours, and made specialty dinner reservations.

NORWEGIAN CRUISE LINES, Honolulu, HI 10/2006-8/2007

First U.S. flagged cruise line by NCL, innovators in “free style cruises”. Provides 7 days inter-island Hawaii cruises with ships that carry up to 2,200 passengers per cruise.

Sales Associate

Lead weekly emergency passenger drills, sold jewelry in the Diamonds International Jewelry Store on board the ship, and ran a weekly jewelry seminar for Japanese speaking guests on board with the assistance of the Japanese translator. Constantly provided outstanding service while on duty and interacting with customers throughout the ship while off duty.

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EDUCATION

Philadelphia University

Philadelphia, PA

Anne Arundel Community College

Arnold, MD

PROFESSIONAL ACHIEVEMENTS AND CERTIFICATIONS:

NCL I.S.P.S. Training at the Seafarers Harry Lundeberg School of Seamanship

U.S. Merchant Mariner's Document issued by the U.S. Coast Guard

EntreQuest Quest for Yes- Breakthrough Selling Program

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