Customer Service

REBECCA GILLIS

*** **** ******* ** • PLAINFIELD, CT 06374

PHONE (860)- 235-0597 • E-MAIL *********@*****.***

OBJECTIVE

I seek an opportunity to advance my administrative and clerical skills in an entry level position that allows me to continue to use my abilities in typing, answering phones, and other administrative duties.

EDUCATION & CERTIFICATION

2005-2009 Appalachian State University Boone, NC

B.S. Physical Anthropology

Overall GPA 3.4

2011 Park Ranger Institute Salemburg, NC

Courses focused on park ranger: environmental education and issues

2007 Achill Archaeological Field School Ireland

Studied Celtic archaeology, and history

Learned basic archaeological techniques

2009-2011 Red Cross First Aid, CPR, Shelter Operations and Disaster Relief Certified

2009-2011 Red Cross Instructor Certified

PROFESSIONAL VOLUNTEER SERVICE

Waquoit Bay National Estuarine Research Reserve October 2010 – July 2011 Falmouth, MA

Americorps Individual Placement

Environmental education, outreach and stewardship

Program planning and public events

Microsoft Word, PowerPoint and Excel proficient. Can type 48-50 words per minute.

Americorps Cape Cod September 2010- Present Barnstable, MA

Corps Member

Community Service and Volunteer Engagement

Environmental outreach, environmental education, chainsaw trained, first aid/cpr certified,

Red Cross Instructor certified, ability to educate all age ranges and organizing volunteers

Americorps National Civilian Community Corps July 2009- May 2010 Vicksburg, MS

Corps Member

Disaster response and services

Construction, trail clearing, painting, demolition, first aid/cpr, leadership roles, team building, operation of government 15 passenger vans, etc.

Database entry using Google Docs

WORK EXPERIENCE

McKenna’s Flower Shop November 2011- Present

Delivery

Customer service

Deliver flowers

Team National January 2009- Present

Independent Marketing Director

Direct sales

Sales calls

Reading and listening to positive growth books and cd’s

Brick Oven Restaurant May - August 2008 Ashaway, RI

Waitress

Tim Horton’s Bake Shop 2004-2007 North Stonington, CT

Customer Service Representative

AWARDS RECEIVED

Girl Scouts of America- 13 years- Silver Award

President’s Volunteer Service Award- Bronze level

Congressional Award- Bronze level

3400+ hours of national and community service

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